Olivia Topps
Grand Rapids,MI
Summary
- Microsoft Office
- Customer Service
- Problem Solving
- Works Great With Others
- Quick Learner
- Call Center
- Sales Experience
- Administrative Experience
- Communication (8 years)
- Computer Skills (4 years)
- Meal Preparation
- Cold Calling
- Home Care
- Microsoft Windows
- Upselling
- Sales
- Communication skills
- English
- Phone etiquette
- Data entry
Experienced with persuasive communication, negotiation, and closing techniques. Utilizes strategic approaches to secure deals and build client trust. Knowledge of maintaining client relationships and achieving sales targets effectively.
Sales professional with proven track record in securing deals and fostering client rapport. Known for consistently meeting and surpassing sales targets through strategic negotiation and relationship-building. Strong focus on team collaboration and achieving results, adapting seamlessly to shifting demands.
Detail-oriented and methodical Closer successful in assembling closing documentation for insured loans. Work quickly and accurately to meet strict standards, clear issues and prepare document packages. Handle industry-funded and government-backed loans with skill and efficiency.
Professional with background in high-stakes negotiations and closing deals. Skilled in persuasive communication, relationship building, and strategic planning. Strong focus on teamwork and adaptability, ensuring reliability and alignment with evolving business needs. Known for integrity, resilience, and achieving tangible results.
Overview
17
17
years of professional experience
Work History
Remote Closer
Globe Life And Accident Insurance Company
01.2025 - Current
- Finalized sales deals to ensure customer satisfaction and retention.
- Negotiated terms with approximately 40 clients a day for mutually beneficial agreements.
- Enhanced closing rates by effectively addressing customer concerns.
- Facilitated seamless transition from negotiation to contract signing, ensuring all client needs were met.
- Improved client relationships by maintaining open communication and follow-up.
- Closed deals for increased revenue and customer loyalty.
- Strengthened relationships with clients by providing personalized service.
- Addressed client objections to facilitate understanding and agreement.
Patient Service Coordinator
Meijer
02.2018 - 06.2019
- Responsibilities include, but not limited to:
- Properly scheduled and documented all daily service activities for assigned Service teams
- Entered service requests, received via phone, fax and email, into system
- Ensured each customer's account information is correctly entered and updated
- Prioritized service calls
- Determined the needs of the customer and match to an appropriately-skilled technician
- Collected pertinent account information from new/pending customers for credit verifications/approvals
- Tracked daily progress of service calls
- Communicated with customers to ensure work performed met or exceeded their expectations
- Arranged follow-up visits, as necessary
- Responded to customer inquiries and resolved or escalated customer concerns or complaints, as appropriate
- Assisted with scheduling preventative maintenance calls per customer's scope of service and as directed by Service team supervisor
- Met with assigned Service team supervisors weekly
- Identify and coordinate upcoming work, through to completion
- Facilitated and maintained a cohesive and respectful work environment
- Performed additional assignments as requested/needed
Call Center Representative
Victory Phones
09.2016 - 10.2016
- Outbound calls gaining people's perspective on the presidential election
Call Center Representative
Teleperformance
02.2014 - 09.2016
- Handled inbound and outbound calls
- Assisted the customers with any issues they may have had regarding their television and internet services
- Worked with multiple programs while assisting customers and helping them find a solution to their concerns
- Handled all calls within a timed frame of 8-10 min intervals
- Top representative responsible for 80% retention of customers
- Experienced in B2C sales in the companies upsell program being responsible for 70-80% succession rate in company products
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Home Help Aide
Department of Human Services
10.2007 - 02.2014
- Gently and carefully cleaned wounds and wrapped/bandaged them
- Worked with clients who were burn victims clients who were 60% or more surface area
- Dressed/wrapped tears in skin from tightening of scar tissue
- Responsible for taking care of light house work and preparing meals
- Assisted with mobility
- Bathed client and groomed
- Assisted with moral support/ companionship whilst taking pride in being a listening ear
Education
High School Diploma -
Penn Foster
Scranton, PA04.2015
Skills
- Microsoft Office
- Customer Service
- Problem Solving
- Works Great With Others
- Quick Learner
- Sales Experience
- Administrative Experience
- Communication
- Computer Skills
Accomplishments
- 2015, Titanium Scholarship recipient of the Titanium Scholarship (Davenport University)
- 2023, Certified Customer Experience Professional (CSIA)
Professional Summary - Skills
- Microsoft Office
- Customer Service
- Problem Solving
- Works Great With Others
- Quick Learner
- Call Center
- Sales Experience
- Administrative Experience
- Communication (8 years)
- Computer Skills (4 years)
- Meal Preparation
- Cold Calling
- Home Care
- Microsoft Windows
- Upselling
- Sales
- Communication skills
- English
- Phone etiquette
- Data entry
Timeline
Remote Closer
Globe Life And Accident Insurance Company
01.2025 - Current
Patient Service Coordinator
Meijer
02.2018 - 06.2019
Call Center Representative
Victory Phones
09.2016 - 10.2016
Call Center Representative
Teleperformance
02.2014 - 09.2016
Home Help Aide
Department of Human Services
10.2007 - 02.2014
High School Diploma -
Penn Foster
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