Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Torbett

Bristol,VA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Shift Leader

Tractor Supply Company
03.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.

Sales Associate

Tractor Supply Company
06.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Shift Leader

Red Lobster
03.2020 - 04.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Assistant Manager

Dairy Queen Grill & Chill
05.2018 - 08.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Public Relations Manager

Habitat For Humanity
06.2019 - 03.2020
  • Raised brand awareness through consistent marketing efforts and product campaign launches.
  • Developed innovative marketing and PR strategies.
  • Produced and distributed internal and external communications.
  • Aligned projects and daily activities with company vision, strategies and tactics.
  • Designed and created campaign e-mail invitations, articles and marketing videos.
  • Collaborated with media to encourage company and product coverage and promote brand mission and values.

Meals on Wheels Coordinator

Senior Center
08.2019 - 02.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Education

General Studies -

James Madison High School
Dallas, TX
05.2020

Skills

  • Dining Customer Service
  • Assist Customers
  • Sales Expertise
  • Food Spoilage Prevention
  • Accurate Money Handling
  • Process Payments
  • Decision-making capabilities
  • Strong verbal and written communication
  • Training Assistance
  • Creative Problem-Solving
  • Team Collaboration and Leadership
  • Staff Supervision
  • Staff Training and Development
  • Motivational Leadership
  • Safety processes and procedures
  • Complaint resolution
  • Sales and Upselling
  • Organizational Skills
  • Idea Development and Brainstorming
  • Relationship Building

Timeline

Shift Leader

Tractor Supply Company
03.2024 - Current

Sales Associate

Tractor Supply Company
06.2023 - Current

Shift Leader

Red Lobster
03.2020 - 04.2023

Meals on Wheels Coordinator

Senior Center
08.2019 - 02.2020

Public Relations Manager

Habitat For Humanity
06.2019 - 03.2020

Assistant Manager

Dairy Queen Grill & Chill
05.2018 - 08.2020

General Studies -

James Madison High School

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Olivia Torbett