Olivia Tordesillas
Spring Hill,FLORIDA
Summary
Organized and efficient Business Office Manager with 11-year history in Health Business Services and Health Finance services for Health organizations. Offering proven to identify opportunities for increased production and implement corrective plans to to stay ahead of team goals.
Overview
10
10
years of professional experience
Work History
Business Office Manager
Encompass Health Business Services Office
Land O Lakes, FL
08.2013 - Current
- Trained, supervised and evaluated staff performance.
- Ensures assignments pertaining to billing, collections, cash handling, credit balances, and appeals are reviewed and completed timely, accurately and in accordance with policies and procedures.
- Built rapport and maintain relationships with facilities, corporate departments, billing vendors, and Medicare FI representatives.
- Collaborates with ITG corporate to identify root causes and areas of opportunities.
- Create and submit needed bridge routines to ensure timely release of all billing.
- Oversees new hospital process flows, maintains hospital start up, managed care projects, tracking billing activity, tracking and trending of current BSO issues.
- EDI/ERA application submissions for new Medicare providers.
- Lead monthly calls with billing vendors and Palmetto GBA
- Communicate with Medicare FI’s as needed.
- Attended Medicare conferences to stay updated on new procedures and process flows.
- Adheres to all management defined tracking, trending and reporting related to job.
- Provide ongoing training and quality assurance.
- Managed cash handling functions including deposit log review, research variances, NORI assistance, and other items requiring research in cash area.
- Oversaw the submission of refunds and maintained accurate records of BSO credit balances.
- Managed the timely submission of appeals and attorney placement items, ensuring efficient and organized processes.
- Analyzed diverse beacon reports to assess performance and pinpoint areas of improvement for assigned accounts receivable hospitals.
- Drafted disciplinary write-ups and facilitated disciplinary meetings to address workplace matters effectively.
- Perform 90 day/yearly evaluations for all assigned employees.
Education
Bachelor of Science - Healthcare Management
Pasco Hernando State College
New Port Richey, FL05-2021
Skills
- Office Management
- Financial Administration
- Account Reconciliation
- Workflow Planning
- Business Operations Management
- Administrative Support
- Deadline Management
- Employee Onboarding
- Staff Training and Development
- Document Management
- Data Retrieval Systems
- Home Healthcare Management
Timeline
Business Office Manager
Encompass Health Business Services Office
08.2013 - Current
Bachelor of Science - Healthcare Management
Pasco Hernando State College
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