Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Torres

Columbia,MO

Summary

Dynamic professional with a proven track record at Hy-Vee, excelling in customer service and team leadership. Recognized for enhancing customer loyalty through effective problem resolution and exceptional service. Skilled in money handling and staff training, fostering a motivated team environment while ensuring operational excellence. Committed to delivering outstanding results and client satisfaction.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Hy-Vee
03.2022 - 05.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Generated repeat business through exceptional customer service.
  • Reconciled cash drawers at end of each day, accounting for errors, and resolving discrepancies.
  • Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
  • Mitigated risks associated with counterfeit currency by utilizing detection techniques and tools effectively during transactions.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Defined clear targets and objectives and communicated to other team members.

Customer Service Representative

Hy-Vee
05.2018 - 03.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Pet Care

The Pet Fair
07.2023 - Current
  • Assisted with pet care duties such as feeding, walking, and grooming to maintain the health and happiness of household animals.
  • Reduced client complaints by implementing strict quality control measures and ensuring adherence to pet care guidelines.
  • Continuously updated knowledge on pet care best practices, staying current with industry trends and guidelines to maintain a high standard of service.
  • Displayed exceptional time management skills by juggling multiple pet care assignments simultaneously, ensuring each animal received the highest level of attention and care.
  • Provided exceptional customer service by addressing client concerns, scheduling appointments, and offering expert advice on pet care.
  • Followed pet care instructions, dietary needs, and medication regimens.

Aftercare Assistant

Christian Fellowship School
08.2016 - 04.2018
  • Assisted with homework completion, ensuring students understood concepts and improved academic performance.
  • Maintained open lines of communication with school staff regarding any concerns or updates related to student wellbeing during aftercare hours.
  • Supported students'' emotional well-being by providing a nurturing environment and addressing individual needs.
  • Managed daily attendance records for accurate billing and program evaluation purposes.
  • Provided one-on-one assistance to students who required additional academic or behavioral support.
  • Maintained a clean, safe, and welcoming aftercare space by regularly cleaning and organizing materials.

Education

GED -

Home Schooled

Skills

  • Pet care assistance
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Active listening
  • Critical thinking
  • Problem resolution
  • Conflict resolution

Timeline

Pet Care

The Pet Fair
07.2023 - Current

Assistant Manager

Hy-Vee
03.2022 - 05.2023

Customer Service Representative

Hy-Vee
05.2018 - 03.2022

Aftercare Assistant

Christian Fellowship School
08.2016 - 04.2018

GED -

Home Schooled

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Olivia Torres