Olivia Torres
Bakersfield,CA
Summary
Bilingual Human Resources professional with 12 years of HR management experience and 7 years in full-cycle recruiting. Expertise includes employee management, relations, retention, performance evaluations, training, and benefits administration. Successfully managed 15-35 open requisitions while sourcing and hiring for diverse roles across various industries. Proven ability to collaborate effectively with diverse teams and personnel at all levels.
Overview
18
18
years of professional experience
Work History
Full Cycle Contract Recruiter
Insight Global/T-Mobile
10.2022 - 03.2023
- Hired Retail Mobile Associates, handled 15-40 open requisitions. Responsible for sourcing using Indeed, LinkedIn, Smash Fly, and making cold calls, completed final interviews, and verbal offers.
- Interviewed 8-16 candidates daily and hired 5-8 candidates per week. Created and sent background checks and created offers.
- Develop innovative strategies around finding top talent including assisting in a mass interview day through Indeed.
Recruiter/ Candidate Sourcer
Collabera/Boeing
07.2022 - 10.2022
- Sourced and screened candidates for various roles including Assembler, Mechanic, Aviation Maintenance Technician and Inspector, Mechatronics Maintenance Technician, Aircraft Structures Mechanic, and Aircraft Test Technician.
- Screened current and former military veterans. Sourced candidates using a variety of resources including Indeed and LinkedIn.
Contract Recruiter
Pro Unlimited/MassMutual
12.2021 - 06.2022
- Hired candidates for roles including customer service (high volume class), workforce management, relationship management, helpdesk, sales and support, consultant and lead, quality assurance and director roles.
- Interviewed 8-12 candidates daily and hired 4-6 candidates per week.
- Managed 10-20 open requisitions with 1-20 open roles per requisition. Manage end-to-end recruiting including candidate assessment, prescreening, application management, interviews, negotiating offers, creating offers and candidate hiring. Independently manage a robust pipeline of candidates; working to identify potential synergies within company ATS.
Full Cycle Recruiter
Conduent
12.2016 - 11.2021
- Hired customer service representatives/ technical support for an inbound call center. Manage end-to-end recruiting including, candidate assessment, screening/interviews & management & hiring decisions. Responsible for sourcing, screening, testing, interviewing, creating offers, background checks and i9 completion.
- Interviewed 10-15 candidates daily and hired 10-25 candidates per week.
- Develop innovative strategies around finding top talent, creating best practices around upon proven success of new strategies. Ability to research, analyze and leverage data to understand and deliver a story of the business while providing direction to candidates and hiring managers. Independently manage a robust pipeline of candidates. Stayed informed of trends and innovative recruiting techniques to be competitive in recruiting practices while implementing processes and strategies to deliver consistent results.
- Worked on projects to source current and former military veterans and their spouses. Sourced candidates using a variety of resources including Indeed LinkedIn, Monster and open house events.
Human Resources Generalist
SAILS Group, Inc
02.2016 - 04.2016
- Hired direct care aides for 12 group homes. Interview, placing ads, pre-employment testing, employee terminations, I-9 verification/audit.
- Handle all tasks related to leave of absence (LOAs, FMLA, PFL, ADA) including tracking and eligibility. Processed all new hires, benefits, leave of absence, termination paperwork ensuring compliance with the various laws and regulations serving as the primary contact person for management and staff.
- Employee coaching and investigations. Maintain employee personnel files and medical files. Ran background employment, driver clearance and maintain current employees not associated with each location.
- Created various databases to track applicants and employee sick leave
- Updated labor law information
Human Resources Generalist
RK Newman & Associates, Inc
05.2005 - 06.2014
- Hired customer service associates, garment pressers, production and washroom associates, route sales, assistant managers, store managers, maintenance technician and service supervisors/managers.
- Handled interview/recruiting, ad placement, pre-employment testing, new employee orientations and terminations and I-9 document verification/audit.
- Responsible for benefit administration including employee enrollment, changes, cancellations, and COBRA notifications for the medical, dental, vision, life, Aflac and 401(k) plans.
- Assisted with employee relations issues including coaching and investigations, workers compensation claims, unemployment claims, monitored attendance and sent out notices, maintained employee personnel and medical files and monitored employee evaluations and pay changes.
- Handled all tasks related to leave of absence (LOAs, FMLA, PFL, ADA).
- Maintain labor law and EEO compliance. Handle workers’ compensation claims including Employers First Report of Injury, DCW1, monitor claims and answer employee questions regarding their claims. File and update Cal-OSHA form 300, 300A, and 301.
- Created and updated company medical benefits handbook including translation.
- Created training presentations, handouts, and brochures.
- Assisted with the implementation of a new payroll and HR program. Created an employee reference guide for using new payroll and HR program.
Education
M.B. A - Masters in Business Administration
University of Phoenix
01.2011
B.S. / B. A. - Business Administration
University of Phoenix
01.2008
Skills
- Recruiting and Interviewing
- ATS: iCims, Taleo, Workday
- Sourcing: Indeed, LinkedIn Boolean Searches, Monster
- LOA (FMLA and PFL)
- New Hire Orientation
- Exit Interview and Terminations
- HR Policy and Procedures
- Employee Coaching and Investigations
- Handle Unemployment Claims/Workers Compensation Claims
- Benefit Administration
- Legal Issues and Compliance (ADA, EEO, FLSA, OSHA)
- Offer Letters and Employee Onboarding
- 401(k) Enrollment and Changes
- Employee Development and Training
- Confidential Record Keeping
Languages
Spanish
Native or Bilingual
Timeline
Full Cycle Contract Recruiter
Insight Global/T-Mobile
10.2022 - 03.2023
Recruiter/ Candidate Sourcer
Collabera/Boeing
07.2022 - 10.2022
Contract Recruiter
Pro Unlimited/MassMutual
12.2021 - 06.2022
Full Cycle Recruiter
Conduent
12.2016 - 11.2021
Human Resources Generalist
SAILS Group, Inc
02.2016 - 04.2016
Human Resources Generalist
RK Newman & Associates, Inc
05.2005 - 06.2014
M.B. A - Masters in Business Administration
University of Phoenix
B.S. / B. A. - Business Administration
University of Phoenix
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