Summary
Overview
Work History
Education
Skills
Certification
Timeline
Interests
Work Preference
Work Availability
Quote
Accomplishments
Software
Generic

Olivia Tortora

Stafford,CT

Summary

Proven track record in enhancing operational efficiency and customer satisfaction, notably at IDEXX Laboratories. Skilled in relationship building and sales strategies, I excel in fast-paced environments, demonstrating exceptional problem-solving and teamwork abilities. Achieved significant improvements in process streamlining and client service, contributing to increased sales revenue and successful project support. Dedicated professional skillful in sample collection, data recording and instrument calibration. Resourceful and adaptable individual with extensive experience developing and conducting experiments to document results for studies. Comfortable handling complex issues, meeting strict deadlines and adjusting to rapidly changing conditions. Reliable individual with skills and experience as Laboratory Technician. Smart and committed to job well done and offering exceptional drive.

Overview

6
6
years of professional experience
1
1
Certification
1
1
Language

Work History

Laboratory Associate

IDEXX Laboratories
03.2023 - Current
  • Ensured compliance with regulatory requirements through meticulous record keeping and documentation practices.
  • Maintained a safe working environment through strict adherence to safety protocols and guidelines.
  • Improved laboratory efficiency by streamlining sample processing and data entry procedures.
  • Contributed to successful grant applications by providing accurate and timely data reports.
  • Supported research projects by performing a variety of analytical tests and procedures.

Veterinary Technician

Banfield Pet Hospital
05.2021 - 03.2023
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.

Sales Representative

Delta Arsenal LLC
05.2019 - 05.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Recommended complementary purchases to customers, increasing revenue.

Sales Associate

Forever 21
08.2018 - 08.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Arts -

Mitchell College
New London, CT
05.2018

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Relationship Building
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Verbal/written communication
  • Client Service
  • Sales expertise
  • Product Sales
  • Sales Strategies

Certification

Sales Training for High Performance Teams - HubSpot


LinkedIn Learning Inside Sales

Timeline

Laboratory Associate

IDEXX Laboratories
03.2023 - Current

Veterinary Technician

Banfield Pet Hospital
05.2021 - 03.2023

Sales Representative

Delta Arsenal LLC
05.2019 - 05.2021

Sales Associate

Forever 21
08.2018 - 08.2019

Bachelor of Arts -

Mitchell College

Interests

Animals

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchCompany CultureWork from home optionPersonal development programsStock Options / Equity / Profit Sharing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Software

Microsoft

CRM

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Olivia Tortora