Summary
Overview
Work History
Education
Skills
Education and Training
Languages
Timeline
Generic

Olivia Tovar

San Antonio

Summary

Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Energetic Cashier with

16 years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

20
20
years of professional experience

Work History

Receptionist

Northside Ford
San Antonio
06.2023 - Current
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Assisted with special projects assigned by management when required.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.

Cashier Team Lead

Taco Cabana
San Antonio
05.2018 - Current
  • Costumer services
  • Speed of service
  • Money handling
  • Upselling
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Helped with purchases and signed customers up for rewards program.

Restocker

Burlington
San Antonio
06.2020 - 01.2023
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Lifted materials of varied weights on regular basis.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.
  • Faced products on shelves and displays to meet company policies.
  • Replenished items to maintain stock availability.
  • Updated product labels to reflect accurate pricing.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Updated products with new pricing or temporary promotion signs to increase sales.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.
  • Stamped price tags on merchandise, referring to official price lists.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.

Cashier

HEB Grocery Store
San Antonio
01.2005 - 06.2010
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Used suggestive selling techniques to promote add-on sales.

Education

High School Diploma -

Thomas A Edison High School
San Antonio, TX
03.2015

Skills

  • Positive Attitude
  • Transaction Approvals
  • Online Order Picking
  • New Hire Training
  • Adaptability and Dependability
  • Cash Handling
  • Honest and Dependable
  • Cash Register Operations
  • Fitting Room Oversight
  • Problem Solving
  • Pricing and Markdowns
  • Inventory Stocking
  • Cooperative Attitude
  • Credits and Refunds
  • Work Task Prioritization
  • Honest and Ethical
  • Customer Relations
  • Cleaning and Sanitizing
  • Price Identification
  • Payment Processing
  • Sweeping and Mopping
  • Problem-Solving
  • Product Scanning
  • Staff Supervision
  • Detail-Oriented
  • Customer service
  • Telephone operation
  • Office equipment operation
  • Communication skills
  • Multi-tasking
  • Front desk operations
  • Reception desk management

Education and Training

other

Languages

Timeline

Receptionist

Northside Ford
06.2023 - Current

Restocker

Burlington
06.2020 - 01.2023

Cashier Team Lead

Taco Cabana
05.2018 - Current

Cashier

HEB Grocery Store
01.2005 - 06.2010

High School Diploma -

Thomas A Edison High School
Olivia Tovar
Want your own profile? Create for free at Resume-Now.com