Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Tsosie

Flagstaff,Arizona

Summary

Proven to excel in high-pressure environments, I leveraged my problem-solving and teamwork skills at the Army Reserve and the Home Depot to optimize logistics and maintain an impeccable safety record. My experience spans driving, customer service, and heavy equipment operation, consistently achieving goals with a focus on efficiency and safety.

Overview

10
10
years of professional experience

Work History

Transportation Driver

Army Reserve
01.2019 - Current
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Demonstrated excellent time management skills, consistently meeting tight deadlines and maintaining punctuality for all scheduled routes.
  • Communicated effectively with convoy commanders regarding delays or any other pertinent information.
  • Adhered to traffic laws while navigating various weather conditions, maintaining a clean driving record throughout tenure.
  • Coordinated effectively with team members including dispatchers, loaders, unloaders during operations for smooth logistics management.
  • Performed thorough pre-and post-trip vehicle inspections to ensure proper function and safety of equipment.
  • Maintained excellent safety record with strict adherence to company policies and regulations.
  • Utilized strong problem-solving skills to address unexpected issues that arose during transport or delivery processes swiftly.
  • Checked in with dispatch service and updated with current location.
  • Reported any mechanical issues promptly to fleet maintenance personnel for timely repairs, reducing downtime.
  • Participated in regular safety meetings to stay informed on industry standards, procedures, and regulations.
  • Efficiently loaded and unloaded cargo using appropriate tools and equipment to minimize damage risk.
  • Managed accurate logbooks documenting hours of service, mileage, and cargo details in compliance with federal guidelines.
  • Followed all relevant traffic laws and safety regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Documented mileage, deliveries, pickups, and damages.
  • Performed military exercises with vehicles and convoys, how to react to situations.

Sales Associate

Home Depot
02.2017 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Certified and drove equipment (bally more, reach, OP, Forklift, electric pallet jack).

Temp Worker

Labor Systems
05.2015 - 02.2017
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
  • Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
  • Bolstered overall project success with proactive communication regarding potential hazards or areas requiring additional cleanup attention to supervisors or team leads.
  • Enhanced worksite safety by consistently maintaining a clean and organized construction environment.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Coordinated schedules and timelines for events.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Managed event logistics and operations.

Education

No Degree - Biological Sciences

Northern Arizona University
Flagstaff, AZ

High School Diploma -

Pinon High School
Pinon, AZ
05-2012

Skills

  • Loading and unloading
  • Safe Driving Practices
  • Vehicle Inspection
  • City and non-city driving
  • Problem-Solving
  • Teamwork and Collaboration
  • Problem-solving skills
  • Multi-tasking strength
  • Goal-Oriented
  • Stocking and Receiving
  • Heavy Equipment Operation
  • Worksite safety
  • General Labor
  • Heavy Lifting

Timeline

Transportation Driver

Army Reserve
01.2019 - Current

Sales Associate

Home Depot
02.2017 - 11.2024

Temp Worker

Labor Systems
05.2015 - 02.2017

No Degree - Biological Sciences

Northern Arizona University

High School Diploma -

Pinon High School

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Olivia Tsosie