Olivia Tucker

• Delivered troubleshooting and technical assistance to effectively address customers inquiries and resolve product-related issues

• Assessed customer needs and translated them into tailored solutions, enhancing customer satisfaction

• Coordinated with customer to efficiently resolve billing inquiries and ensure a seamless service experience

•Managed inbound and outbound calls to assist patients with healthcare inquiries, resolved billing issues, and provided information on medical benefits, ensuring a high level of customer satisfaction and adherence to company policies and procedures

• Provided accurate product and service information, resolving customer inquiries and issues efficiently

• Enhanced customer engagement and retention by recommending additional products and services based on analyzed customer needs

• Managed and updated customer financial accounts, ensuring all information was recorded and processed accurately

• Processed Violations

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.