Olivia Tumblin
Ennis
Summary
Results-driven operations manager skilled in enhancing team productivity and customer satisfaction. Adept at resolving issues swiftly and implementing effective training programs to meet organizational goals.
Overview
18
18
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Kaufman
12.2025 - Current
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Lead Merchandiser
Channel Partners
Dallas/Fort Worth
03.2025 - Current
- Collaborated with cross-functional teams to enhance merchandising displays.
- Implemented visual merchandising standards across multiple store locations.
- Managed the merchandising team to ensure timely completion of tasks.
- Assisted in gathering and moving materials and equipment for assigned displays.
District Manager
Family Dollar
Beaumont
11.2020 - 03.2025
- Resolved customer complaints quickly and effectively while supporting an important level of customer service satisfaction
- Mentored team members by providing best practices for sales and customer service
- Managing relationship with vendors and suppliers making sure products are available and cost competitive
- Managed inventory levels and ensured stock availability.
- Trained and developed store managers on best practices to enhance sales and customer service effectiveness.
- Assessed store performance during regular visits to ensure operational efficiency.
- Addressed customer issues promptly to improve overall service quality.
Store Manager
Family Dollar
Tyler/Rusk
04.2008 - 11.2020
- Oversaw store operations for compliance with safety regulations and company policies, ensuring a safe shopping environment
- Managed stock orders, analyzed sales trends, and adjusted inventory levels to align with customer demand
- Resolved employee issues and implemented corrective actions to maintain team morale
Education
High School -
Queen City High School
Queen City05-1999
Skills
- Resource Allocation
- Budget management
- Team Leadership
- Team Development
- Recruiting and Hiring
- Training and coaching
- Problem Solving
- Customer Focus
- Partnership Building
- Effective communication
Personal Information
Title: District Manager
Timeline
Operations Manager
CVS Pharmacy
12.2025 - Current
Lead Merchandiser
Channel Partners
03.2025 - Current
District Manager
Family Dollar
11.2020 - 03.2025
Store Manager
Family Dollar
04.2008 - 11.2020
High School -
Queen City High School