Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Olivia Turner

Leawood,Kansas

Summary

Dynamic preschool teacher and experienced server, recognized for exceptional classroom management and outstanding customer service skills honed at Punkin Patch and Fiorellas. Expert in integrating technology and fostering interpersonal relationships, I excel in creating engaging learning environments and enhancing guest experiences. Achieved significant improvements in learner engagement and guest satisfaction. Dedicated Preschool Teacher brings high energy, early intervention knowledge and dedication to preschoolers. Focused on planning diverse activities to enrich learning and promote individual growth.

Overview

4
4
years of professional experience

Work History

Preschool Teacher

Punkin Patch
Kansas City, Missouri
08.2023 - Current
  • Served as mentor and role model for learners by demonstrating appropriate behavior.
  • Managed student behavioral issues to optimize classroom learning environment.
  • Developed innovative ways to engage reluctant learners by incorporating music, art or literature into daily lessons.
  • Communicated with parents and guardians regarding academic, behavioral, or safety concerns.
  • Established strong relationships with students, families and staff members within the school community.
  • Assisted with potty training when necessary while also promoting independence in toileting.
  • Served meals and snacks in accordance with nutritional guidelines.
  • Enforced all administration policies and rules governing students.
  • Collaborated with parents and guardians regarding their child's progress, behavior issues or other concerns.
  • Communicated and developed effective partnerships with parents and families, encouraging parent involvement.

Catering Server

Kansas City Catering
Kansas City, Kansas
06.2023 - Current
  • Served meals to large number of guests in a timely manner while demonstrating excellent customer service skills.
  • Utilized problem-solving skills when dealing with customer complaints or difficult situations.
  • Presented menus, answered questions, and made suggestions regarding food and service to patrons.
  • Set buffet tables with food, beverage and service items according to pre-established standards.
  • Maintained professional demeanor at all times, even in challenging circumstances.
  • Contributed to team efforts by providing assistance where needed during busy periods.
  • Prepared food items such as sandwiches, salads, soups, and beverages.

Counter Server

The Wheel
Lawrence, Kansas
10.2022 - 04.2023
  • Trained new employees on restaurant policies, procedures and product knowledge.
  • Worked closely with team members in order to provide efficient service during peak hours.
  • Demonstrated strong communication skills while taking orders, answering questions and resolving complaints.

Catering Server

Fiorellas
Overland Park, Kansas
05.2022 - 12.2022
  • Delivered outstanding customer service and hospitality to guests of corporate and private events.
  • Utilized problem-solving skills when dealing with customer complaints or difficult situations.
  • Assembled buffet tables with food, beverage and service items according to pre-established standards.
  • Attended to guest needs and function-related service duties.

Server Trainer

Torchy's Taco
Overland Park, Kansas
05.2021 - 08.2021
  • Recorded amounts and types of food items served to customers to establish par levels.
  • Ensured compliance with health codes and sanitation standards while preparing food items.
  • Interacted warmly with guests to determine satisfaction with food and service, alerting supervisor to issues.
  • Completed all closing duties and cleaning tasks.
  • Successfully handled large banquet orders with minimal errors.
  • Mentored new employees by providing guidance on proper etiquette when interacting with customers.
  • Served as positive role model and mentor for restaurant waitstaff.
  • Guided guests through menu items to promote ultimate dining experience.

Education

High School Diploma -

Blue Valley High School
Kansas
05.2021

Communications

University of Kansas
Lawrence, KS, US

Skills

  • Outgoing
  • Adaptable
  • Team collaboration
  • Detail-oriented
  • Determined
  • Conflict resolution
  • Positive reinforcement

References

References available upon request

Timeline

Preschool Teacher

Punkin Patch
08.2023 - Current

Catering Server

Kansas City Catering
06.2023 - Current

Counter Server

The Wheel
10.2022 - 04.2023

Catering Server

Fiorellas
05.2022 - 12.2022

Server Trainer

Torchy's Taco
05.2021 - 08.2021

High School Diploma -

Blue Valley High School

Communications

University of Kansas

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