Olivia Tymowicz
LONDONDERRY,NH
Summary
Dedicated individual with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team leader with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Receptionist
The Workout Club
LONDONDERRY, NH
05.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed relevant guest information and payment methods to prevent fraud.
Shift Leader
Dunkin' Brands
LONDONDERRY, NH
04.2019 - 06.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Accurately operated cash register to process customer payments.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
High School Diploma -
Londonderry Senior High School
Londonderry, NH06.2022
Skills
- Time Management
- Positive Attitude and Energetic
- Customer Service Management
- Staff Supervision
- Team Leadership
- Training Assistance
- Relationship and Community Building
- Progress Monitoring and Goal Attainment
Timeline
Receptionist
The Workout Club
05.2022 - Current
Shift Leader
Dunkin' Brands
04.2019 - 06.2022
High School Diploma -
Londonderry Senior High School
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