Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Valentine

Earlton,NY

Summary

Dynamic manager with a proven track record at McDonald's, excelling in customer service and team leadership. Skilled in staff training and strategic planning, I enhanced operational efficiency and improved customer satisfaction through effective communication and problem-solving. Committed to maintaining high safety standards while fostering a collaborative work environment.

Overview

3
3
years of professional experience

Work History

Manager

McDonald's
06.2024 - Current
  • Assisted in food preparation and assembly, ensuring quality standards met consistently.
  • Provided excellent customer service by taking orders and addressing inquiries efficiently.
  • Maintained cleanliness of workstations and dining areas, adhering to safety regulations.
  • Operated kitchen equipment safely, demonstrating proper use and maintenance procedures.
  • Collaborated with team members to achieve daily operational goals in fast-paced environment.
  • Learned menu items thoroughly to provide accurate information to customers during peak hours.
  • Supported inventory management by restocking supplies and monitoring product freshness regularly.
  • Adapted quickly to new tasks and changes in workflow, contributing to overall team success.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.

Crew Member

Dunkin' Donuts Franchising
08.2022 - 10.2024
  • Assisted in food preparation and assembly, ensuring quality standards met consistently.
  • Provided excellent customer service by taking orders and addressing inquiries efficiently.
  • Maintained cleanliness of workstations and dining areas, adhering to safety regulations.
  • Operated kitchen equipment safely, demonstrating proper use and maintenance procedures.
  • Collaborated with team members to achieve daily operational goals in fast-paced environment.
  • Learned menu items thoroughly to provide accurate information to customers during peak hours.
  • Supported inventory management by restocking supplies and monitoring product freshness regularly.
  • Adapted quickly to new tasks and changes in workflow, contributing to overall team success.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.

Tour Guide

FASNY Museum of Firefighting
11.2023 - 02.2024
  • Guided diverse groups through museum exhibits, enhancing visitor engagement and knowledge of firefighting history.
  • Developed tailored narratives for tours, ensuring relevance to various audience interests and educational levels.
  • Facilitated interactive discussions during tours, fostering a deeper understanding of firefighting techniques and equipment.
  • Assisted in organizing special events, collaborating with staff to create memorable experiences for attendees.

Education

Cosmetology

Questar |||
Hudson, NY
07.2023

Coxsackie Athens High School
Coxsackie, NY
06.2023

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Documentation and reporting
  • Strategic planning
  • Staff development
  • Product management
  • Clear communication
  • Safety procedures
  • Partnership development
  • Teamwork and collaboration
  • Effective communication
  • Computer skills

Timeline

Manager

McDonald's
06.2024 - Current

Tour Guide

FASNY Museum of Firefighting
11.2023 - 02.2024

Crew Member

Dunkin' Donuts Franchising
08.2022 - 10.2024

Cosmetology

Questar |||

Coxsackie Athens High School

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Olivia Valentine