Olivia VanderWaal
Charlottesville,VA
Summary
Highly organized and personable associate with experience providing exceptional customer service in establishments ranging from casual cafés to fine-dining restaurants.
Overview
2
2
years of professional experience
Work History
General Manager
Mudhouse
07.2023 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Shift Lead Bartender
Squirrels Pizza
02.2023 - 07.2023
- Greeted and Presented menus and daily specials to up to 150 guests per shift
- Stayed up-to-date on menu changes to answer questions and help customers select food and drink choices based on preferences or sensitivities
- Collected credit card, cash and gift certificate payments and accurately dispensed change for cash transactions
- Counted out cash and tips at the end of each shift for distribution to busters and kitchen staff.
General Manager Barista FOH - Line cook BOH
Cafe M
02.2023 - 07.2023
- Delivered exceptional levels of customer service by training and managing staff
- Tracked daily revenue and prepared related weekly and monthly reports
- Inspected coffee shop regularly for safety, healthy code, or maintenance concerns
- Oversaw daily coffee shop operations according to company policies
- Managed purchasing, sales, marketing and customer account operations efficiently, set Up daily drawers, and prepared Cash deposits.
Cashier, Barista FOH - Prep, Line cook BOH
Foxy Loxy
03.2022 - 02.2023
- Served guests in fats-paced environment and managed time for to achieve a positive experience for each guest
- Assisted other workers to achieve maximum efficiency during peak busy hours
- Fostered repeat business by getting to know regulars and their orders.
Education
Associate of Business Administration - Business Management
Saint Thomas Aquinas College
Orangeburg, NY04.2021
Skills
- Customer Service and Assistance
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- POS Systems and Ordering Platforms
- Cash Management
- Team Management/Training
- Operational Efficiency
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly
- Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
- Success multitasking while remaining professional and courteous in fast-paced environments
Timeline
General Manager
Mudhouse
07.2023 - Current
Shift Lead Bartender
Squirrels Pizza
02.2023 - 07.2023
General Manager Barista FOH - Line cook BOH
Cafe M
02.2023 - 07.2023
Cashier, Barista FOH - Prep, Line cook BOH
Foxy Loxy
03.2022 - 02.2023
Associate of Business Administration - Business Management
Saint Thomas Aquinas College
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