Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Olivia VanDuzer

Oklahoma City,OK

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Von Maur
11.2023 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assistant Manager

Daily Thread
09.2023 - 10.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Key Holder

Earthbound Trading
04.2022 - 08.2023
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Increased sales by promoting new offerings and maintaining current knowledge of merchandise, sales and key product features.

Sales Associate

Earthbound Trading
10.2021 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.

Sales Associate

Vector Marketing Company
05.2019 - 05.2020
  • Prepared and processed contracts and order forms for new and existing customers.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Cold-called over 15 prospective customers daily with 5% success rate.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Fostered relationships with customers to expand customer based and enhance loyalty and retention.

Lead Key Holder

Earthbound Trading
07.2023 - 08.2023
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Opened inventory boxes and restocked shelves.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed store's stock inventory and ordered new merchandise to replenish low-stock items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Assistant Teacher Volunteer

The Goddard School For Early Childhood Development
06.2013 - 06.2013
  • Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Arranged and led activities for students, including reading books and doing art activities.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazard and visitors.
  • Organized classroom, placing books back on shelves and toys and art utensils in their respective areas to keep areas well=maintained and organized.
  • Performed diverse tasks for teachers, including clerical support, classroom management and document coordination.

Education

High School Diploma -

Putnam City North High School
Oklahoma City, OK
05.2016

Skills

  • Cash Handling and Reconciliation
  • Merchandise Promotion and Display
  • Handling Complaints and Inquiries
  • Managing Cash Register
  • Talking to and Handling Customers
  • Product Knowledge
  • Team Motivation
  • Task Delegation
  • Customer Service
  • Team Player

Timeline

Customer Service Representative

Von Maur
11.2023 - 08.2025

Assistant Manager

Daily Thread
09.2023 - 10.2023

Lead Key Holder

Earthbound Trading
07.2023 - 08.2023

Key Holder

Earthbound Trading
04.2022 - 08.2023

Sales Associate

Earthbound Trading
10.2021 - 08.2023

Sales Associate

Vector Marketing Company
05.2019 - 05.2020

Assistant Teacher Volunteer

The Goddard School For Early Childhood Development
06.2013 - 06.2013

High School Diploma -

Putnam City North High School

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