Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Olivia Vassell

Shortsville,NY

Summary

I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am also devoted to giving every customer a positive and memorable experience. I am an experienced server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

4
4
years of professional experience

Work History

Lead Server/Server Trainer

The Hotel Canandaigua
Canandaigua, NY
05.2023 - Current
  • Managed staff of 6 servers, delegating tasks and ensuring timely completion.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Developed and implemented standard operating procedures for the restaurant's dining room operations.
  • Ensured all food orders were accurate and delivered promptly to customers tables.
  • Monitored inventory levels of food items and alerted management when supplies were running low.
  • Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
  • Maintained cleanliness in the dining room by wiping down tables, chairs, and other surfaces between seating's.
  • Coordinated with kitchen staff to ensure smooth flow of orders from preparation to delivery at the table.
  • Addressed customer complaints in an efficient and courteous manner while adhering to restaurant standards.
  • Conducted daily pre-shift meetings with servers to review specials, updates, or changes in policies or procedures.
  • Performed cashier duties such as taking payments from customers and making change accurately.
  • Verified accuracy of bills before presenting them to customers.
  • Enforced health regulations concerning food handling, storage, sanitation practices.
  • Organized weekly team building activities designed to foster collaboration among servers.
  • Answered phone calls from customers regarding reservations or inquiries about menu items.
  • Controlled costs by minimizing waste and maximizing table turns.
  • Processed guest checks using POS system accurately.
  • Designed and developed training materials for new employees in the organization.
  • Traveled to other properties to train staff

Interim Manager

The Hotel Canandaigua
Canandaigua, NY
01.2024 - 07.2024
  • Developed policies and procedures related to operational activities.
  • Identified areas of improvement within the organization and provided solutions.
  • Managed daily operations while ensuring compliance with applicable laws and regulations.
  • Monitored progress on key metrics and identified opportunities for improvement.
  • Provided training and mentoring for junior members of the team.
  • Resolved conflicts between teams or departments in a timely manner.
  • Designed systems and protocols for effective communication among employees.
  • Ensured compliance with safety standards throughout the workplace.
  • Built relationships with internal team members and external partners to enhance effectiveness of team's work and boost morale.
  • Employed active listening abilities, interpersonal skills and policy knowledge to remedy employee conflicts.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.

Server

The Lake House
Canandaigua, NY
09.2021 - 05.2023
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Conducted regular inventory checks to maintain adequate levels of necessary supplies.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Cleaned tables and chairs to prepare dining area for next customers.

Busser

Nolan's Restaurant
Canandaigua, NY
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained cleanliness of restaurant dining area throughout shift.

Education

High School Diploma -

Red Jacket High School
Shortsville, NY

Skills

  • Attention to Detail
  • Active Listening
  • Critical Thinking
  • Team Management
  • Leadership
  • Maintenance & Repair
  • Cultural Awareness
  • Data Entry
  • Organization and Time Management
  • Dependable and Responsible
  • Interpersonal Communication

References

References available upon request.

Timeline

Interim Manager

The Hotel Canandaigua
01.2024 - 07.2024

Lead Server/Server Trainer

The Hotel Canandaigua
05.2023 - Current

Server

The Lake House
09.2021 - 05.2023

Busser

Nolan's Restaurant

High School Diploma -

Red Jacket High School

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Olivia Vassell