Olivia Vataj
Summary
Enthusiastic and hard-working candidate with strong leadership skills and a commitment to fostering positive work relationships. Creative and astute student-worker with public speaking and management experience.
Overview
2
2
years of professional experience
Work History
Senior Tour Guide
Binghamton University
08.2022 - Current
- Enhanced visitor experience by incorporating vivid storytelling and anecdotes into guided tours of up to 35 guests, and participated in informational panels.
- Received consistent positive feedback from prospective students, validating exceptional communication and interpersonal skills.
- Increased customer satisfaction by addressing individual needs and accommodating special requests during tours.
- Mentored newer guides, fostering an inclusive and welcoming work environment.
- Completed audits for training guides that supported both their individual growth and the success of the program.
- Participated in the hiring process for the newest class of tour guides with professionalism and sound judgment.
Putnam County Probation Department Intern
Putnam County Department Of Probation
05.2023 - 07.2023
- Interviewed probationers and took case notes, and completed in-office drug tests of probationers.
- Participated in field work, visiting probationers at their homes for both scheduled and non-scheduled drug tests and home checks.
- Increased department efficiency by handling communication between the probation office and courts, county officials, mental health professionals, and law enforcement.
- Handled confidential and sensitive information with care and diligence.
- Attended court sessions frequently as a delegate from the Probation Department.
- Contributed to a safe work environment with a diligent and observant attitude, both while manning the front desk and while interacting with probationers.
Brunch House Waitress
Brunch House
05.2022 - 08.2022
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen and bar staff.
- Maintained a clean and organized dining area, contributing to a pleasant and safe atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance and enthusiasm.
- Assisted in the development of menus, experience and aesthetic in a brand new establishment.
- Handled monetary transactions responsibly, and served guests with food-allergy needs with astute care.
Education
Bachelor of Arts - Philosophy Politics And Law, Environmental Studies
Binghamton University
Vestal, NY05.2025
Skills
- Exceptional Communication
- Strong leadership
- Interpersonal skills
- Attention to detail
- Project Management
- Cultural Sensitivity
- Proficient in Adobe InDesign, MS Office Suite and Google G Suite
Accomplishments
- Current GPA of 3.69.
- Dean's List member as of Fall 2023
- Putnam County Youth Service Award Recipient.
Affiliations
- President of BU Explorchestra, a student-run, student-composed orchestra.
- Evangelization Committee Member at Newman House Catholic Church.
Timeline
Putnam County Probation Department Intern
Putnam County Department Of Probation
05.2023 - 07.2023
Senior Tour Guide
Binghamton University
08.2022 - Current
Brunch House Waitress
Brunch House
05.2022 - 08.2022
Bachelor of Arts - Philosophy Politics And Law, Environmental Studies
Binghamton University
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