Olivia Vela
Phoenixville,PA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Case Manager
Interfaith Community Services Inc.
10.2024 - 09.2025
- Developed individualized service plans, aligning resources with client goals and requirements.
- Facilitated communication between clients and service providers, enhancing support network effectiveness.
- Monitored client progress, adjusting plans as necessary to address evolving needs and challenges.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Housing Navigator
Equus Workforce Solutions
01.2023 - 09.2024
- Enroll clients into HMIS and complete VI-SPDAT.
- Conduct Housing Assessment Interviews with each client to identify unique barriers clients face when experiencing homelessness.
- Develop individualized service plans for clients based on their needs, preferences, and goals.
- Continue following up with the clients through the program to ensure they are working towards set goals, and working with clients to adjust the action plan and goals when needed.
- Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
- Maintained accurate records of client interactions in accordance with agency policies and procedures.
- Participated in team meetings to discuss complex cases and review treatment plans.
Lead Life Coach & Education Coordinator
Hearts With A Mission
02.2021 - 11.2022
- Served in a leadership role for all life coaches.
- Worked with the Case Manager, Education/Aftercare Coordinators, and Counselors to ensure all youth's individual needs and goals were met.
- Provided trauma-informed care to all youth.
- Assisted the Shelter Manager in the direct supervision and performance management of staff.
- Ensured that all required documentation was documented correctly and sent to the required reporting parties.
Customer Service Representative
AmeriTitle
05.2019 - 10.2019
- Developed strong relationships with customers by providing personalized assistance and support.
Certified Nursing Assistant
Asante Rogue Regional
07.2017 - 04.2019
- Facilitated activities of daily living, personal hygiene management, feeding, ambulation, and charted all care.
Education
High School Diploma -
Crater Renaissance Academy
Central Point, ORRogue Community College
Medford, ORLane Community College
Eugene, ORSkills
- Team Oriented
- Goal Oriented
- Strong Communication Skills
- Leadership Skills
- Customer Service
- Collaborative Problem Solving
- Crisis Prevention
- De-escalation
- Conflict Resolution
- Trauma Informed Care
- Adverse Childhood Experiences
- Reliable Transportation
- Reliable Internet Connection
- Microsoft Word, Excel, Share Point, and Google Docs
- BestNotes, EPIC, CalWIN, CalSAWs, and HMIS
Timeline
Case Manager
Interfaith Community Services Inc.
10.2024 - 09.2025
Housing Navigator
Equus Workforce Solutions
01.2023 - 09.2024
Lead Life Coach & Education Coordinator
Hearts With A Mission
02.2021 - 11.2022
Customer Service Representative
AmeriTitle
05.2019 - 10.2019
Certified Nursing Assistant
Asante Rogue Regional
07.2017 - 04.2019
Rogue Community College
High School Diploma -
Crater Renaissance Academy
Lane Community College