Olivia Vetrone
Lafayette Hill,PA
Summary
Professional front-line team member with solid experience in customer service and hospitality. Skilled in managing guest interactions, handling reservations, and ensuring smooth daily operations. Strong focus on teamwork, adaptability, and achieving positive results. Known for excellent communication, problem-solving, and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Front of House Staff Member
The Biscuit Lady
10.2024 - Current
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
Customer Service Representative
TB Philly Inc.
03.2023 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Receptionist
TB Philly Inc
02.2022 - 03.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
Salon Assistant/Shampoo Assistant
Heaven & Earth Salon & Spa
06.2014 - 09.2017
- Helped prepare clients for hair service.
- Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
- Offered exceptional service and support to walk-in and scheduled customers.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
- Answered telephone calls to provide information and schedule new appointments.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Education
Bachelor of Science - Business Administration And Management
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA05-2021
Skills
- Greeting guests
- Language skills
- Multitasking
- Customer Satisfaction
- Professionalism
- Time management abilities
Timeline
Front of House Staff Member
The Biscuit Lady
10.2024 - Current
Customer Service Representative
TB Philly Inc.
03.2023 - 09.2024
Receptionist
TB Philly Inc
02.2022 - 03.2023
Salon Assistant/Shampoo Assistant
Heaven & Earth Salon & Spa
06.2014 - 09.2017
Bachelor of Science - Business Administration And Management
East Stroudsburg University of Pennsylvania
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