Olivia Villafana
Canyon Country
Summary
Proven Independent Contractor with a track record of enhancing client relationships and successfully managing workloads for companies like Instacart. Excelled in client communication and problem-solving, ensuring project success. Demonstrates strong work ethic, time management skills, and a commitment to customer service excellence. Developed versatile skill set in fast-paced, client-focused environment, adept at managing projects and ensuring timely delivery. Excels in communication and problem-solving, with proven ability to adapt to new challenges. Seeking to transition into new field, leveraging these transferrable skills to drive success in diverse environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Independent Contractor
Personnel Partners
01.2022 - 11.2022
- Communicated effectively with coworkers and management throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Delivered outstanding performance to maintain and extend relationships for future business opportunities.
Independent Contractor
Instacart
06.2019 - 03.2020
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business.
- Consulted with customers to assess needs and propose optimal solutions.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Independent Contractor
Postmates
01.2018 - 12.2018
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Consulted with customers to assess needs and propose optimal solutions.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Cashier/Customer Service Cashier
Walmart
05.2008 - 08.2008
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Applied Science - Administration of Justice
Los Angeles Mission College
Sylmar, CA12.2026
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Scheduling
- Error Correction
- Safety Compliance
- Work Ethic and Integrity
- Customer Service
- Patience and Empathy
- Cash Handling
- Time management skills
Affiliations
- LA Family Housing
- Painted Brain
Certification
- Peer Support Specialist Certification | CALMHSA | September 19, 2024
- Alison Empower Yourself | Suicide, Violent Behavior, Substance Abuse | April 8, 2024
- Alison Empower Yourself | Supporting Individuals with Intellectual Disabilities and Mental Illness | April 8, 2024
- Youth Mental Health First Aid | National Council For Mental Wellbeing | March 24, 2024
Additional Information
Inbetween periods of extra-curricular education, entrepreneurship and working, I dedicated my time to raise 5 children, 2 with special needs and educate myself in the areas of mental health, substance abuse, intellectual disabilities, etcetera. I am a full time student of law, also pursuing a minor in Sociology, to become a Mental Health Attorney. It is a privilege and honor to contribute and positively influence the most vulnerable populations.
Timeline
Independent Contractor
Personnel Partners
01.2022 - 11.2022
Independent Contractor
Instacart
06.2019 - 03.2020
Independent Contractor
Postmates
01.2018 - 12.2018
Cashier/Customer Service Cashier
Walmart
05.2008 - 08.2008
Associate of Applied Science - Administration of Justice
Los Angeles Mission College
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