Summary
Overview
Work History
Education
Skills
Locations
Dates
Cover Letter
Hobbies and Interests
Timeline
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Olivia Villanueva

Olivia Villanueva

Brentwood,CA

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Dispatcher

Bay Alarm
09.2023 - Current
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Answer and follow-up incoming signals, alarm and trouble.
  • Initiate outbound calls to customers, police agencies and emergency contacts.
  • Provide customer service when needed.
  • Coordinate with service technicians regarding service issues.
  • Process daily printouts of alarm activity.
  • Assist in training new dispatchers.
  • Identify solutions to daily problems.
  • All other miscellaneous responsibilities and other duties as assigned.

Paraprofessional Aide

Vineyard Academy
10.2021 - 05.2023
  • taught 6th grade math to students with individualized education programs. (I.E.P.s)
  • Assisted classroom teacher in supervising meal time and indoor and outdoor play.
  • Reported on student progress, behavior, and social skills to parents.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Esthetician & Office Admin.

Skinnovation Studio
09.2020 - 08.2021
  • Fostered friendly, warm, and exceptional customer experience.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Analyzed skin condition and made appropriate product recommendations.
  • Sterilized equipment for patient treatments.

Student and Esthetician

Ragdale Hall & Spa
- 08.2019
  • Worked in team environment to maintain high levels of productivity.
  • Followed school and classroom policies, regulations, dress codes, and schedules.
  • Took extensive notes to document lessons and further solidify learning objectives.
  • Helped fellow classmates succeed by tutoring when requested.

Retail Sales Associate

Gymboree
09.2015 - 11.2016
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Retail Sales Associate

Aeropostale
11.2012 - 08.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

International License in Esthetics -

Oxford International College of Beauty
06.2019

GED -

Los Medanos Community College
Brentwood, CA
06.2018

Skills

  • Self starter and a team player
  • Able to provide a high-level client experience through training and partnership with team
  • Efficient with ability to multi-task, take initiative, and work with limited supervision
  • Exemplary client care through attention to detail and taking initiative with opportunities
  • Microsoft Word, Excel, and Outlook proficient and able to quickly adapt to new software

Locations

  • Bay Alarm, Concord, CA
  • Skinnovation Studio, San Francisco, CA
  • Ragdale Hall & Spa, England
  • Gymboree, Brentwood, CA
  • Aeropostale, Brentwood, CA

Dates

  • 09/01/2020, 08/31/2021
  • 04/01/2019, 08/31/2019
  • 09/01/2015, 11/30/2016
  • 10/01/2013, 08/31/2015

Cover Letter

Dear Sir or Madam, I have had a unique educational experience spanning three continents and several languages, and assisted in multicultural and diverse situations. I finished my college education in Europe after moving there with my family 5 years ago. It was an exciting and challenging time of culture immersion and discovery. I lived in Provence, France and Oxford, England educating myself on best client practices in the esthetics industry and finally graduated from the Oxford International College of Beauty with top honors, Student of the Year. I was grateful to be rewarded for my resilience, but it also was a reflection of the people around me and how with diligence and support, anything is possible. No matter the job or project I've taken on since then, what made the difference was the team I had around me. I'm hoping to become a valuable asset to the team I join and continue adding to growth. I'm excited to start this career path and I look forward to discussing it with you. Sincerely, Olivia Villanueva Retail Specialist

Hobbies and Interests

  • Local church involvement in childcare and volunteering
  • Domestic animal raising and training
  • K-12 education and volunteering, Royal Family Kids Camp

Timeline

Dispatcher

Bay Alarm
09.2023 - Current

Paraprofessional Aide

Vineyard Academy
10.2021 - 05.2023

Esthetician & Office Admin.

Skinnovation Studio
09.2020 - 08.2021

Retail Sales Associate

Gymboree
09.2015 - 11.2016

Retail Sales Associate

Aeropostale
11.2012 - 08.2015

Student and Esthetician

Ragdale Hall & Spa
- 08.2019

International License in Esthetics -

Oxford International College of Beauty

GED -

Los Medanos Community College

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Olivia Villanueva