Olivia Vogel
Minneapolis,MN
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Rojo Mexican Grill
03.2022 - 11.2023
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw balancing of cash registers, reconciled transactions, and managed bank withdrawals and deposits.
- Correctly calculated inventory and ordered appropriate supplies, maintained liquor cost of 17-22%.
- Effectively managed payroll, benefits, and scheduling for 50+ employees.
- Carefully interviewed, selected, and trained staff, managed and completed paperwork for new hires and terminations.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Well versed in ALOHA, helped to improve functionality of new POS system.
- Reviewed monthly profit and loss report, identified problems and made corrections where necessary, made adjustments to improve future profitability.
- Utilized Microsoft Excel to carefully track restaurant cash flow.
Assistant General Manager
Rojo Mexican Grill
06.2021 - 02.2022
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
FOH Manager
Rojo Mexican Grill
09.2020 - 05.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Managed schedules for support staff members.
- Motivated staff to perform at peak efficiency and quality.
- Identified and assisted staff in all areas of the restaurant when needed to ensure quick and efficient service for customers.
Server
Rojo Mexican Grill
12.2017 - 04.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies such as glassware, ice, and to go materials, also rolled silverware in down times.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Education
Bachelor of Arts - Psychology
University of Minnesota Duluth
Duluth, MN2015
Skills
- Labor and Liquor Cost Control
- Profit and Loss Control
- Training and Development
- Organizational Efficiency
- High-Volume Environments
- POS Terminal Operation
- Disciplinary Action
- Payroll Management
Timeline
General Manager
Rojo Mexican Grill
03.2022 - 11.2023
Assistant General Manager
Rojo Mexican Grill
06.2021 - 02.2022
FOH Manager
Rojo Mexican Grill
09.2020 - 05.2021
Server
Rojo Mexican Grill
12.2017 - 04.2020
Bachelor of Arts - Psychology
University of Minnesota Duluth
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