Olivia von Pingel
Paradise Valley,AZ
Summary
Committed and responsible professional with a strong background in customer service, skilled at delivering tailored solutions and ensuring customer satisfaction. Commended for strong organizational and time management skills with proven ability to multitask efficiently. Dedicated to helping others, solving problems creatively, and remaining respectful and professional at all times.
Overview
11
11
years of professional experience
Work History
Member Success Agent
ShedRx
South Jordan, Utah
07.2025 - 03.2026
- Delivered exceptional customer service through phone, direct message, and email communications.
- Resolved customer tickets by identifying issues and providing timely solutions.
- Provided consistent updates to customers on prescription order statuses.
- Coordinated appointment scheduling with licensed providers to enhance client convenience.
- Managed order submissions and billing information via team contacts for efficiency.
- Audited customer accounts for credits, refunds, and billing discrepancies to ensure accuracy.
- Assisted customers in canceling subscriptions and any needed account adjustments.
Patient Advisor/Budtender
Jars Cannabis
Mesa, AZ
10.2023 - 03.2024
- Warmly greeted customers, verified identification, and managed patient check-in, including account creation and directing patients to the appropriate advisor.
- Delivered exceptional patient care by answering questions, recommending products, and educating patients on cannabis strains, products, and methods of consumption.
- Maintained up-to-date knowledge of current cannabis trends, products, and regulations to ensure accurate information was shared with customers.
- Assisted in assembling and labeling patient orders, verifying product accuracy and compliance with state regulations.
- Supported inventory management by monitoring stock levels and restocking shelves to meet demand.
- Contributed to daily facility upkeep by cleaning, organizing, and maintaining a safe and welcoming environment for customers and staff.
Personal Assistant, Social Media and Website Manager
Family Fusion & The House of Clay
Mesa, AZ
10.2021 - 10.2023
- Designed and produced the company's monthly newsletter, ensuring engaging content and visual appeal.
- Managed the company's Instagram account by developing visually compelling content in Canva, posting daily stories, fostering audience engagement, and responding to messages.
- Conducted research, organized materials, and assisted with special projects and events.
Personal Assistant, Social Media Manager, and Cohort Lead
Fusion You
Mesa, AZ
10.2021 - 10.2023
- Created and published engaging social media content, designing graphics in Canva to boost audience interaction.
- Planned and facilitated LGBTQ+ cohort meetings and events, including coordinating schedules and organizing discussion topics.
- Provided transportation support by driving participants to/from program activities when needed.
- Assisted with mentor matching and resource distribution to support cohort members.
- Guided new participants through orientation, providing personalized support during their transition.
- Created a welcoming environment by addressing questions and fostering inclusive discussions.
Baker
Hruskas Kolaches
America Fork, Utah
02.2019 - 02.2023
- Efficiently processed high-volume transactions at the front register, rapidly reducing wait times while simultaneously managing food prep and baking tasks.
- Prepared dough, fillings, and assembled kolaches from scratch, ensuring quality and consistency.
- Maintained strict sanitation standards to comply with food safety regulations.
- Innovated new flavor profiles to enhance menu offerings and attract customer interest.
- Designed and updated display case signage to improve product visibility and sales.
- Collaborated effectively in a fast-paced team environment, supporting coworkers to maximize efficiency.
Customer Service Representative
Willis Towers Watson Via Benefits
South Jordan, Utah
08.2018 - 08.2019
- Provided guest experience support by resolving participant inquiries regarding funding, guiding customers through website navigation, and facilitating connections to relevant departments for further assistance.
- Collaborated with insurance carriers and external partners to deliver Medicare insurance solutions for employees.
Team Member
Zurchers
American Fork, Utah
06.2015 - 02.2016
- Assisted customers with hundreds of balloon orders while collaborating closely with a team.
- Processed cash register transactions accurately and efficiently.
- Maintained store cleanliness, organization, and inventory by stocking shelves and managing freight.
- Contributed to visual merchandising projects to enhance store presentation and customer experience.
Education
General Education -
Utah Valley University
Orem, Utah03-2026
High School Diploma -
Skyridge High School
Lehi, Utah05-2017
High School -
Lehi High School
Lehi, Utah05-2016
Skills
- Customer service
- Appointment scheduling
- Problem resolution
- Project management
- Data organization
- Time management
- Team collaboration
- Social media management
- Research
- Effective Communication
Timeline
Member Success Agent
ShedRx
07.2025 - 03.2026
Patient Advisor/Budtender
Jars Cannabis
10.2023 - 03.2024
Personal Assistant, Social Media and Website Manager
Family Fusion & The House of Clay
10.2021 - 10.2023
Personal Assistant, Social Media Manager, and Cohort Lead
Fusion You
10.2021 - 10.2023
Baker
Hruskas Kolaches
02.2019 - 02.2023
Customer Service Representative
Willis Towers Watson Via Benefits
08.2018 - 08.2019
Team Member
Zurchers
06.2015 - 02.2016
General Education -
Utah Valley University
High School Diploma -
Skyridge High School
High School -
Lehi High School