Olivia Walker
Mooresville,NC
Summary
Proactive and goal-oriented professional with leadership experience and key time-management. Leading the marketing department in B2B and e-commerce product driven strategies. Heading the department in strategy, design, and budgets. Seeking a full-time position utilizing the skills and experience I have to drive goals and specific KPIs.
Overview
14
14
years of professional experience
Work History
Marketing Director
DoubleRadius
Charlotte, NC
08.2022 - Current
- Developed and oversaw marketing strategies and campaigns.
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms and video campaigns.
- Updated web pages and social media profiles with engaging and current content.
- Executed updated marketing plans to increase branding exposure, customer traffic and sales.
- Generated monthly performance metrics and analytical reports, reviewing and communicating marketing campaign successes to clients.
- Created and designed digital product ads.
- Successfully set up and coordinate multiple trade-shows per year.
- Manage and submit co-op marketing budgets with our vendors.
- Negotiate new contracts to save money where we can.
- Update SEO recommendations and optimized blog content.
National Account Executive
Rocket Pro TPO
Charlotte, North Carolina
01.2020 - 08.2022
- Grew brand awareness by increasing market penetration with customer-focused approaches.
- Boosted profit opportunities, generating new accounts and successfully managing existing customer base to meet set goals.
- Oversaw each account and new account that I manage.
- Create marketing material for my accounts to help them grow their business.
- Strategize new ways to grow my wallet share in each of my accounts.
- Educate my partners on new strategies and products to gain more wallet share.
- Re-engaged lapsed accounts to establish relationships and promote products.
- Pro-actively identified and solved complex problems impacting sales and business direction.
- Analyze data to gather information to uncover trends to help grow my business.
- Pro-actively make outbound calls to keep my partners engaged and business growing.
Loan Officer
Mutual Of Omaha
Charlotte, North Carolina
05.2019 - 01.2020
- Provided expert financial advice on mortgage and both educational and personal loans.
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Cultivated partnerships with individuals and firms to better promote products meeting customers' needs.
- Maintained and exceeded my monthly sales goals set by the company and myself.
- Managing a book of business I have maintained over the years of being in the business.
Home Mortgage Consultant
Wells Fargo
Charlotte, North Carolina
09.2016 - 05.2019
- Analyzing information on applications for accuracy and quality based off the information provided
- Valuating risk management and a person’s worthiness and ability to repay
- Interviewing an applicant and building relationships with them
- Maintaining confidentiality of a customer and their information that is provided
- Talking to potential clients on various products pertaining to what they are looking to accomplish
- Assessing customer complaints and handling them accordingly
- Communicating denials to customers
- Building relationships with other bank branches to funnel in more potential business and educating them on how the process works and what all we do
- Developing referrals with realtors, customers, professional and personal contacts
- Keeping up with a book of business I have maintained over the years as a consultant
- Making outbound calls on certain campaigns that are held with current customers
- Prepare files to move over to the fulfillment team and making sure they are ready to go and accurate
Retail Sale’s Consultant
AT&T
Mooresville, NC
07.2011 - 09.2016
- Increased store sales and personal quota by maintaining close relationship with clients and businesses 5 years’ in July of experience with AT&T providing expertise and knowledge to customers to increase sales and promote a positive image of the company
- Ability to maintain focus under challenging work environments, devote time and effort to reach and exceed goals and eagerness to be number one
- Bronze award in 2012 Third Quarter for achieving sales goals above quota by effectively promoting all products and demonstrating advantages
- Recognized as a top performer for customer service surveys based off each customer interaction
- Exceeded company standards for least amount of returns on all products sold under myself
- Maintain strong knowledge of all company products, accessories, pricing plans, promotions, and service features that provided an increased ranking amongst sales representatives.
Customer Service Associate
Walgreens
Mooresville, North Carolina
10.2009 - 10.2011
- Participate to consistently provide a positive, friendly, and comfortable environment for the customer to shop.
- Analyze reports to identify inventory counts and deficiencies.
- Responsible for visual merchandising and product placement utilizing planograms and maintaining visual company standards.
- Lead onboarding classes and assist in the training process for new hires.
- Educated customers on special pricing opportunities and company offerings.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Education
Bachelor’s - Marketing
University of North Carolina
2017
Associates - Business
Central Piedmont Community College
06.2015
High School Diploma -
Lake Norman High School
01.2011
Skills
- Business growth and retention
- Sales pipeline management
- Well versed in negotiating
- Account development
- Business development
- Strategic planning abilities
- Social media savvy
- Compelling leadership skills
- Profit and revenue-generating strategies
- Google Analytics
- SEO
- Hubspot
- Microsoft office
- Salesforce CRM Software
Timeline
Marketing Director
DoubleRadius
08.2022 - Current
National Account Executive
Rocket Pro TPO
01.2020 - 08.2022
Loan Officer
Mutual Of Omaha
05.2019 - 01.2020
Home Mortgage Consultant
Wells Fargo
09.2016 - 05.2019
Retail Sale’s Consultant
AT&T
07.2011 - 09.2016
Customer Service Associate
Walgreens
10.2009 - 10.2011
Bachelor’s - Marketing
University of North Carolina
Associates - Business
Central Piedmont Community College
High School Diploma -
Lake Norman High School
Similar Profiles
Dale McBrideDale McBride
Vintage Reseller at Self EmployedVintage Reseller at Self Employed
Jessica SextonJessica Sexton
Registered Nurse (RN) at Bridgeport HospitalRegistered Nurse (RN) at Bridgeport Hospital
Jennifer HegeJennifer Hege
Health Teacher (6-9) at Gray Stone Day SchoolHealth Teacher (6-9) at Gray Stone Day School
Gaberial PonceGaberial Ponce
Diesel Technician at Mark Ficken Ford Lincoln-Charlotte, NCDiesel Technician at Mark Ficken Ford Lincoln-Charlotte, NC
Clayton FisherClayton Fisher
Marketing Director at Goodhew Electrical & SolarMarketing Director at Goodhew Electrical & Solar