Olivia Walker
Reading,US
Summary
Skilled Machine Operator and Customer Service Representative with a proven track record at Reading Truck Body, adept in equipment monitoring and conflict resolution. Excelled in enhancing production quality and customer satisfaction, demonstrating adaptability and a strong work ethic. Mastered precision measurement and active listening, significantly contributing to team and process improvements.
Overview
4
4
years of professional experience
Work History
Machine Operator
Reading Truck Body
Reading, Pennsylvania
09.2024 - Current
- Ensure that safety guidelines are followed at all times while operating machinery.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Inspect finished workpieces to ensure conformance with specifications.
- Observe machine operations to detect any problems or defects in the finished product.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Comply with company policies regarding quality control procedures.
Customer Service Representative
Rentokil
Wyomissing, US
06.2023 - 09.2024
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Monitored customer satisfaction levels through surveys and feedback forms.
Machine Operator
Fm Browns
Sinking Spring, US
04.2021 - 06.2023
- Ensure that safety guidelines are followed at all times while operating machinery.
- Performed regular maintenance on machines to ensure optimal performance.
- Set up and operate machine tools to produce precision parts and instruments.
- Verified production orders prior to starting set-up.
- Unload finished products from machines onto conveyors or other transport systems.
- Observe machine operations to detect any problems or defects in the finished product.
- Monitored and observed production line to watch for pile-ups and jams.
Education
Customer Service Certificate -
Career Link
Reading, PA09-2018
High School Diploma - Completed coursework towards
Reading High School
Reading, PA06-2014
Skills
- Adaptability and Flexibility
- Production preparation
- Equipment monitoring
- Conflict Resolution
- Active Listening
- Customer service excellence
- Documentation
- Calm Under Pressure
- Multitasking
- Strong work ethic
- Forklift and pallet jack operation
- Manufacturing
- Basic math
- Changeover procedure knowledge
- Precision measurement
References
References available upon request
Timeline
Machine Operator
Reading Truck Body
09.2024 - Current
Customer Service Representative
Rentokil
06.2023 - 09.2024
Machine Operator
Fm Browns
04.2021 - 06.2023
Customer Service Certificate -
Career Link
High School Diploma - Completed coursework towards
Reading High School
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