Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Walter

Jackson,MI

Summary

High performing sales professional with extensive customer service and sales experience who maintains a record of elevating company profile with target market. Highly motivated and impassioned to provide exceptional customer service and cultivate strong bonds with clientele. Confident in ability to efficiently accomplish goals and collaborate with cross-functional teams in order to problem solve. Performance history of developing strong collaborative relationships and delivering impressive results. Committed to continuous improvement and contributing to team success. Interested in transitioning current skill set to a role in office administration.

Overview

6
6
years of professional experience

Work History

Sales Associate & Trainer

Target
06.2020 - Current
  • Ensured a safe environment for customers and associates by following, enforcing, and maintaining safety guidelines.
  • Supported productivity increase and business growth through new hire training, developing, and mentoring by implementing diverse instructional methods on company processes, product knowledge, customer service, and selling techniques in order to optimize trainee engagement.
  • Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
  • Analyzed team performance and identified opportunities for additional training continuously.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Produced strong customer loyalty and built lasting relationships with clientele through exceptional customer service in order to best understand and meet their needs.
  • Determined problem areas and resolved issues related to profitability.
  • Drove profits through developing and expanding sales to existing customers which resulted in consistently surpassing sales objectives.
  • Lead what became the highest preforming department for 3 consecutive years.
  • Boosted product revenues by 25% to over $1.3 Million in one year.

Cashier

PetSmart
03.2020 - 10.2020
  • Displayed strong numeracy and interpersonal skills through efficiently and effectively checking out customers.
  • Created a welcoming atmosphere by maintaining a positive first impression for customers.
  • Drove product sales through building a strong relationship with customers in order to better assess and serve their needs.
  • Led in district sales by outselling sales quotas at record numbers.

Customer Service Representative

Marino's Pizza
02.2018 - 03.2020
  • Delivered exceptional customer service through acknowledgment, communication, and commitment to quality.
  • Performed front‐end operations including cleaning, cooking, and serving.
  • Utilized interpersonal communication to connect with customers, assess needs, and present solutions.

Education

Jackson College
Jackson, MI

Associate of Arts - Liberal Arts

Jackson College
Jackson, MI
05.2024

Associate of Arts - General Studies

Jackson College
Jackson, MI
05.2024

Associate of Applied Science - Environmental Science

Jackson College
Jackson, MI
05.2024

Skills

  • Process optimization
  • Team collaboration
  • Project planning
  • Employee training
  • Strategic plan development
  • Organized
  • Excellent interpersonal communication
  • Strong problem solver
  • Client needs assessment
  • Microsoft Office proficiency
  • Detail oriented

Timeline

Sales Associate & Trainer

Target
06.2020 - Current

Cashier

PetSmart
03.2020 - 10.2020

Customer Service Representative

Marino's Pizza
02.2018 - 03.2020

Jackson College

Associate of Arts - Liberal Arts

Jackson College

Associate of Arts - General Studies

Jackson College

Associate of Applied Science - Environmental Science

Jackson College

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Olivia Walter