Olivia Warren
Austin
Summary
Dynamic professional with a proven track record at Texas Department of Transportation, excelling in data analysis and customer service. Adept at problem resolution and fostering teamwork, ensuring high satisfaction through effective communication and critical thinking. Passionate about creating positive experiences in every role.
Overview
10
10
years of professional experience
Work History
Data Analyst
Texas Department Of Transportation TxTag
Austin
02.2023 - 02.2025
- Performed security access management for TxDOT network, database, and applications.
- Install and assist in new and existing software.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Documented troubleshooting steps and resolutions for end users, and other IT members.
Restaurant Hostess
Via 313 Pizza
Austin
06.2019 - 08.2019
- Greeted guests warmly upon arrival to create a welcoming atmosphere.
- Managed reservations and seating arrangements efficiently during peak hours.
- Assisted guests in menu inquiries, providing detailed information on specials.
Sales Associate
Old Navy
Austin
09.2016 - 05.2018
- Assisted customers with product selection and provided detailed product information.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained a clean and organized sales floor to enhance the shopping experience.
Live-Out Nanny
Families With Children
Austin
06.2018 - 08.2021
- Nanny for numerous different families with children ranging in age from infant to teen.
- Performed light housekeeping duties related to childcare, such as washing dishes used by the kids or tidying up after them.
- Developed routines that encouraged positive behavior and social skills among children.
- Supervised daily activities and ensured safe play environments for children.
House and Pet Sitter
Families In The Community
Austin
06.2015 - Current
- Provided attentive care for pets during owners' absence.
- Maintained a clean and safe environment for pets and homes.
- Ensured security of homes through regular checks and monitoring.
Education
Bachelor of Arts - Psychology
University of North Texas
Denton, TX07-2025
High School Diploma -
James Bowie High School
Austin, TX06-2018
Skills
- Data analysis
- Customer service
- Microsoft Office Suite proficiency
- Effective communication
- Problem resolution
- Time management
- Childcare supervision
- Critical thinking
- Creativity
- Teamwork
- Organizational skills
Languages
English
Native/ Bilingual
Spanish
Limited
Affiliations
- Underground Krew Hip-Hop Company, Balance Dance Studios, 2014-2017
I was a founding member of Balance Dance Studios’ Hip-Hop Dance Company, UGK. We practiced four hours weekly and performed at competitions and community events, such as Austin’s Trail of Lights. I was elected team captain in August 2016.
- Youth group leader, 2014-2018
I was a volunteer at Shepherd of the Hills’ middle-school youth group during high school, leading a small group of sixth-grade girls. We met on Wednesday nights for games, lessons and guidance, where I led discussions to foster relationships with the students during turbulent middle-school years. I also was a small group leader for elementary-age students for weeklong Vacation Bible School every summer since 2011.
References
References available upon request.
Timeline
Data Analyst
Texas Department Of Transportation TxTag
02.2023 - 02.2025
Restaurant Hostess
Via 313 Pizza
06.2019 - 08.2019
Live-Out Nanny
Families With Children
06.2018 - 08.2021
Sales Associate
Old Navy
09.2016 - 05.2018
House and Pet Sitter
Families In The Community
06.2015 - Current
Bachelor of Arts - Psychology
University of North Texas
High School Diploma -
James Bowie High School
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