Olivia Watters
Kingston,PA
Summary
Expert customer relations and conflict management abilities. Dedicated customer service professional with exceptional communication skills and a proven track record of managing high-volume inquiries effectively while maintaining a positive demeanor.
Personable and adaptable with positive attitude, excellent communication, and problem-solving skills. Knowledge of customer service and administrative tasks, proficient in Microsoft Office and data entry. Capable of contributing to team success and efficiently managing tasks to support organizational goals.
Overview
2025
2025
years of professional experience
Work History
Temp Worker
Custom Staffing
- Upheld safety standards by following proper procedures and using correct PPE.
- Kept machinery in good working order through regular inspections and basic upkeep.
- Assisted in training new temporary employees on company procedures and software used within organization.
- Processed supplies, tools and equipment to support employees' work.
- Protected team members and customers by enforcing safety standards.
- Entered data into spreadsheets, databases, and other software programs.
- Provided communication, handling phone and email correspondence.
Enrollment Specialist
Geisinger Healthcare
- Processed applications for Gelsinger Healthcare programs.
- Entered data into company database for enrollment tracking.
- Assisted customers with questions about programs.
- Provided communication, handling phone and email correspondence.
Remote Customer Service Advocate
ResultsCX/Sutherland
08.2024 - 01.2025
- Managed customer calls efficiently in fast-paced call center environment.
- Enhanced customer satisfaction with fast, knowledgeable service.
- Collaborated across departments to resolve customer-related issues.
- Documented, researched and resolved customer service issues.
- Anticipated needs and resolved problems to keep customers happy.
- Built trusting relationship with customers to better understand needs.
- Delivered fast and friendly service to handle questions and service complaints.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Handled customer inquiries, payments and service requests.
- Met personal, team and company goals in customer service environment.
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Addressed and resolved customer concerns and complaints.
- Assisted customers in navigating company website or application during support interactions.
- Provided accurate information about products and services to customers.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
- Documented all call information according to standard operating policies and procedures.
- Updated records with details of customer conversations and transactions.
Education
Certificate - Aesthetics
Jolie Health and Beauty
Wilkes-Barre, PA05.2014
GED - undefined
Pittsburgh Job Corps
Pittsburgh, PA03.2010
Certificate - Culinary Arts
Pittsburgh Job Corps
Pittsburgh, PA03.2010
Skills
- Data entry
- Data collection
- Complaint resolution
- Quality control
- Critical thinking
- Escalation issues
- Crm software
- Microsoft office proficiency
- Analytical skills
- Problem solving
- Multitasking
- Process optimization
- Attention to detail
- Conflict resolution
- Customer service
- Organizational skills
- Policy review
Timeline
Remote Customer Service Advocate
ResultsCX/Sutherland
08.2024 - 01.2025
Temp Worker
Custom Staffing
GED - undefined
Pittsburgh Job Corps
Enrollment Specialist
Geisinger Healthcare
Certificate - Aesthetics
Jolie Health and Beauty
Certificate - Culinary Arts
Pittsburgh Job Corps