Olivia Watts
Lee's Summit,MO
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Steadfast [Job Title] employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
5
5
years of professional experience
Work History
Child Care Provider
Unity Temple On The Plaza
08.2018 - Current
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Kept notes of behavior issues, food served, and medications administered to children.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Encouraged children to develop healthy social and emotional skills.
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Assisted in potty training and other daily hygiene activities to support child development.
Intern - ANTI-HUMAN TRAFFICKING DIVISION
Salvation Army
08.2022 - 05.2023
- Provided services through hotline, street outreach, and psycho educational therapy groups.
- Engaged in coalition meetings that discussed human trafficking legislations.
- Engaged in case management team meetings to advocate for client's needs.
- Organized Advocacy Day on behalf of the Anti-Human Trafficking Division and other coalitions in the state which included managing organizational tasks to coordinate the day at the Statehouse.
- Supported clients in sharing their story and their understanding of their situation during group sessions.
- Ensured that clients could articulate their needs and listen to their story or situation through hotline work.
- Applied crisis intervention theory when assessing clients on the hotline to ensure for safety as well as immediate needs.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Acted as mandatory reporter of abuse.
- Established positive relationships with clients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Developed and maintained relationships with community organizations and agencies.
- Facilitated outreach activities to build community awareness.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Provided support to social service clients in navigating available resources.
- Developed and implemented programs to engage and empower underserved populations.
Barista
Starbucks
01.2022 - 09.2022
- Maintained regular and consistent attendance and punctuality.
- Created customer connections to ensure long-term sales.
- Listened to customer desires and needs to recommend optimal products.
- Addressed and resolved customer concerns.
- Maintained highest standards of conduct and service to support company reputation.
Assistant Teacher Volunteer
Lee Ann Britain Infant Development Center
09.2018 - 04.2019
- Supported teacher in preparing individualized learning plans for underperforming students.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Education
Bachelor of Science - Social Work
Xavier University
Cincinnati, OH05.2023
Skills
- Documenting Behaviors
- Supporting Daily Living Needs
- Crisis Intervention Training
- Privacy and Confidentiality
- Individualized Care Plans
- Reading Comprehension
- Emotional Support
- Safety Protocols
- Youth Advocacy
- Treatment Options
- Behavioral Disorders
- Maintain Records
- Group Activities
- Coping Techniques
- Individual and Group Counseling
- Safety and Risk Assessments
- Client Needs Assessment
- Cultural Sensitivity
- Group Management
- Developing Social Skills
- Coordination and Teamwork
- Caring and Responsible
Timeline
Intern - ANTI-HUMAN TRAFFICKING DIVISION
Salvation Army
08.2022 - 05.2023
Barista
Starbucks
01.2022 - 09.2022
Assistant Teacher Volunteer
Lee Ann Britain Infant Development Center
09.2018 - 04.2019
Child Care Provider
Unity Temple On The Plaza
08.2018 - Current
Bachelor of Science - Social Work
Xavier University
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