Olivia Waycaster
Baton Rouge,LA
Summary
Dynamic and results-driven professional with extensive experience, excelling in customer service and team leadership. Proven ability to enhance guest satisfaction through effective communication and problem-solving skills. Adept at managing operations and training staff, ensuring a seamless dining experience while maintaining high standards of service.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Roux 61 Seafood & Grill
Baton Rouge, LA
06.2022 - 05.2025
- Delivered excellent customer service by taking orders, serving food and beverages, and prioritizing guest satisfaction in a fast-paced environment.
- Managed multiple tables efficiently, and collaborated with team members to ensure smooth restaurant operations.
- Prepared and served alcoholic and non-alcoholic beverages promptly, while ensuring customer satisfaction.
- Maintained bar inventory, restocked supplies, and kept the bar area clean and organized.
- Engaged with customers to provide friendly, attentive service, and handle cash and card transactions.
- Collaborated with staff to ensure smooth service during busy periods.
Front of House Manager
Roux 61 Seafood & Grill
Baton Rouge, LA
01.2024 - 03.2025
- Oversaw daily front-of-house operations to ensure exceptional guest experiences and efficient service.
- Managed, trained, and scheduled front-of-house staff, including servers, hosts, and bartenders.
- Handled customer concerns and resolved issues promptly to maintain high satisfaction levels.
- Communicated with the kitchen and upper management to optimize service efficiency and restaurant operations.
- Maintained inventory, managed cash handling procedures, and ensured compliance with health and safety standards.
Hostess
Roux 61 Seafood & Grill
Baton Rouge, LA
02.2022 - 06.2022
- Welcomed and seated guests promptly, while managing waitlists.
- Provided menus and communicated wait times clearly to ensure a positive guest experience.
- Assisted with answering phones, taking and bagging to-go orders, and handling customer inquiries.
- Maintained cleanliness and organization of the host station and entrance area.
Office Assistant
Greater Mortgage Financial Solutions
Baton Rouge, Louisiana
08.2021 - 04.2022
- Organized and maintained files and records to ensure efficient operations.
- Supported team members with various clerical duties to facilitate smooth office workflow.
Education
Bachelor of Science - Accounting
Southeastern Louisiana University
Hammond, LA12-2026
Some College (No Degree) - Accounting
Louisiana State University
Baton Rouge, LASkills
- Time management
- Communication
- Problem solving
- Leadership
- Fast learner
- Critical thinking
- Adaptability
- Team player
Timeline
Front of House Manager
Roux 61 Seafood & Grill
01.2024 - 03.2025
Server/Bartender
Roux 61 Seafood & Grill
06.2022 - 05.2025
Hostess
Roux 61 Seafood & Grill
02.2022 - 06.2022
Office Assistant
Greater Mortgage Financial Solutions
08.2021 - 04.2022
Bachelor of Science - Accounting
Southeastern Louisiana University
Some College (No Degree) - Accounting
Louisiana State University
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