Olivia Webb
Mason,OH
Summary
Proactive Assistant Manager with extensive experience in front desk operations and beauty consulting. Adept at supervising daily operations, fostering positive work environments, and improving customer satisfaction. Skilled in cash handling, policy enforcement, and staff training, bringing strong organizational and scheduling capabilities to advance team performance and service quality.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Regal Cinemas
2023.07 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Led daily team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Front Desk Receptionist
Aveda Fredric's Institute
2023.02 - 2023.06
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Beauty Consultant
Target
2018.11 - 2023.02
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management and varying customer requests simultaneously.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
Education
High School Diploma -
William Mason High School
Mason, OH05.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Emergency Response
- Policy Enforcement
- Organizational Skills
- Scheduling and Coordinating
- Written Communication
- Relationship Building
Timeline
Assistant Manager
Regal Cinemas
2023.07 - Current
Front Desk Receptionist
Aveda Fredric's Institute
2023.02 - 2023.06
Beauty Consultant
Target
2018.11 - 2023.02
High School Diploma -
William Mason High School
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