Olivia Webber
Clermont,FL
Summary
Experienced professional with a solid background in education and customer service, known for creating safe and engaging environments for learning and customer interaction. Skilled in addressing and resolving complaints, enhancing customer experiences, and fostering positive relationships. A reliable and punctual team player who brings strong work ethic, attention to detail, and notable communication abilities to every task.
Overview
7
7
years of professional experience
Work History
Substitute Teacher
Lake County School District
Clermont, FL
01.2022 - Current
- Implemented and managed classroom routines, ensuring timely and efficient class operations.
- Remained up to date with emergency procedures to keep students and staff safe in emergency events.
- Partnered with faculty to tailor educational approaches, enhancing student learning outcomes.
- Maintained accurate records of student attendance and performance.
- Collaborated with other teachers to ensure student success.
- Followed established lesson plans to continue learning trajectory.
- Maintained a safe learning environment by enforcing school rules and regulations.
- Promoted a safe and secure atmosphere within the classroom setting.
- Provided notes and reports on school day activities to primary teacher.
- Addressed individual student needs and accommodated learning differences.
Daycare Teacher
Wellington Academy
Clermont , FL
12.2018 - 07.2021
- Oversaw playtime activities, prioritizing safety, and fostering a nurturing environment for children.
- Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
- Supervised circle time, free play, outside play, and learning and developmental activities.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Maintained comprehensive records, tracking attendance and daily progress to support child development and parental communication.
- Read aloud and played alphabet games to encourage early literacy.
- Supervised children during meal times, playtime, and other activities.
- Participated in professional development opportunities to stay abreast of current trends in early childhood education.
- Facilitated group activities that encouraged cooperation and positive interactions among children.
- Encouraged creativity through art projects and storytelling.
- Observed health practices such as proper handwashing procedures.
- Assisted children with daily routines, including toileting, feeding, and nap times.
- Guided children in developing essential life skills, such as independence and problem-solving.
- Escorted children on outings and trips to promote enrichment and maintain safety.
Cashier
McDonald's Restaurant
Clermont, FL
08.2017 - 11.2018
- Learned roles of other departments to provide coverage and keep store operational.
- Performed other duties as assigned by management.
- Discounted purchases by scanning and redeeming coupons.
- Processed credit card, cash, ensuring all transactions were accurate.
- Excelled in customer service by employing active listening and engagement techniques, ensuring a positive customer experience.
- Followed company security procedures for handling large sums of money.
- Answered customers' questions and provided information on store procedures or policies.
- Issued receipts, refunds, credits or change due to customers.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
East Ridge High School
Clermont, FL05-2016
Some College (No Degree) - General Studies
Lake-Sumter State College
Leesburg, FLSkills
- Complaint resolution
- Empathy and patience
- Customer service excellence
- Work ethic and integrity
- Effective communication and teamwork
- Child safety
- Positive reinforcement
- Adaptability in dynamic environments
- Friendly and likable
Affiliations
- Love Reading Books.
- Writing Stories.
- Playing card games with friends and family.
- Playing games.
Accomplishments
- Was in choir and received first place trophies two years in a row.
References
References available upon request.
Timeline
Substitute Teacher
Lake County School District
01.2022 - Current
Daycare Teacher
Wellington Academy
12.2018 - 07.2021
Cashier
McDonald's Restaurant
08.2017 - 11.2018
High School Diploma -
East Ridge High School
Some College (No Degree) - General Studies
Lake-Sumter State College
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