Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Weese

Owosso

Summary

Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.

Overview

6
6
years of professional experience

Work History

Server/Bartender

Applebee's Grill + Bar - Miller Apple
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Contributed to inventory management by monitoring stock levels.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Ice Cream Server

Sweets And Treats
04.2023 - 10.2023
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
  • Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
  • Notified supervisor and peers of low product inventory and customer complaints.
  • Cleaned and maintained soft-serve ice cream and yogurt dispensing equipment.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Kitchen Staff Member

Fabiano's On The River
05.2019 - 08.2020
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Learned other teammates' work tasks to train as backup.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned walk-in refrigerators and freezers and operated powered floor and steam equipment for deep cleaning.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.

Education

Current Student - Business Administration

Lansing Community College
2026

High School Diploma -

Greenville High School
05.2022

Skills

  • Customer Service
  • Strong work ethic
  • Memory retention
  • Team collaboration
  • Performance improvement
  • Excellent Communication
  • Employee Training and Supervision
  • High-Volume Environments

Timeline

Server/Bartender

Applebee's Grill + Bar - Miller Apple
11.2023 - Current

Ice Cream Server

Sweets And Treats
04.2023 - 10.2023

Kitchen Staff Member

Fabiano's On The River
05.2019 - 08.2020

Current Student - Business Administration

Lansing Community College

High School Diploma -

Greenville High School

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Olivia Weese