Olivia Welsh
Site Operations Coordinator
Louisville,KY
Summary
Highly organized and dedicated administrative professional with nearly 10 years working in the healthcare administrative setting. Skilled at developing and maintaining documentation systems, preparing reports, project management, and Human Resources practices. Creative problem solver with strong analytical and critical thinking skills.
Overview
17
17
years of professional experience
Work History
Site Operations Coordinator
VNA Health At Home
05.2022 - Current
- Act as liaison between employees and corporate Human Resources
- Created and maintain an interactive "HR Hub" for associates to reference and stay up to date on the organization's HR policies, benefits, and frequently asked questions
- Assist leaders with reports management and data tracking pertinent to clinical care and daily site operations
- Responsible for oversight of facilities management issues/troubleshooting, including office supply management, deliveries, and facility vendor relations
- Facilitate various employee engagement activities to drive engagement and retention of agency personnel
- Effectively conduct Day One New Hire Orientation for all new associates including assisting with pre-onboarding preparations such as state requirements, I9 form, and access request forms
- Assist the corporate Human Resources department by attending meetings and providing feedback related to the HR department at a local branch level
- Act as administrative assistant to the Area Director of Operations including organizing meetings and acting as a liaison between the ADO and local/corporate leaders
Scheduler/Team Coordinator
VNA Health at Home
12.2020 - 05.2022
- Provide support to the leadership team by running patient driven data reports daily
- Organize and upload medical records to patient charts
- Answer and triage calls from patients, caregivers, and healthcare providers to ensure quality care for each patient
- Assist with scheduler coverage as needed, completing the responsibilities expected for the scheduler position while providing this coverage
- Responsible for various office tasks including counting supplies weekly, accepting packages/mail, and maintaining an organized office setting.
Patient Care Coordinator
Advanced Care House Calls
11.2015 - 12.2020
- Responsible for the overall well-being and scheduling of patients assigned under the nurse practitioners seeing homebound and home-limited patients
- Trained new staff and assisted in creating and maintaining training manual for new associates and new policy updates
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns
Asst. Manager
Carmike Stonybrook Movie Theater
06.2007 - 10.2015
- Hired and trained new associates, supervising day-to-day operations to meet performance, quality and service expectations
- Professionally handled issues involving customer and employee relations
Skills
HIPAA compliance trained
EMR knowledge
Medical terminology
Data entry/management
Office management
Human Resources
Software knowledge in:
Homecare Homebase
Aprima EHR
Microsoft Office Suite
G Suite/Google Workspace
Education
Bachelor of Arts in Visual Communication
Bellarmine University
Minor in English and Writing
Timeline
Site Operations Coordinator
VNA Health At Home
05.2022 - Current
Scheduler/Team Coordinator
VNA Health at Home
12.2020 - 05.2022
Patient Care Coordinator
Advanced Care House Calls
11.2015 - 12.2020
Asst. Manager
Carmike Stonybrook Movie Theater
06.2007 - 10.2015