Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Olivia Wesley

Orono,ME

Summary

Experienced candidate well versed in the hospitality and communication industry. Proven track record of delivering exceptional customer service that has resulted in repeated customers and increased revenue for the restaurants. Adept at multitasking a variety of tasks and excelling in high stress environments also including in a youth focused environment for different programs. Focused on team success and being a complete team player for the success and growth of the company.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bartender

Ohop
08.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Server

Masons Brewing Company
05.2022 - 08.2024
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Prepared and served food and beverages to customers
  • Greeted and accommodated guests, building positive experience from first interaction
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
  • Resolved customer complaints and inquiries in a timely manner
  • Used focus and memorization skills to keep track of tables and remember orders
  • Created and maintained optimal communication chain, reducing guest dissatisfaction
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts

Server

Sea dog Brewing Company
04.2020 - 11.2022
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
  • Noted special patron requests and followed up with kitchen to confirm delivery
  • Worked with POS system to place orders, manage bills and handle complimentary items
  • Cultivated warm relationships with regular customers
  • Bussed and reset tables to keep dining room and work areas clean
  • Checked identification for minimum age for sale of alcoholic beverages
  • Used slow periods to restock supplies, ice, trays and delivery bags
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
  • Answered customers' questions, recommended items and recorded order information
  • Explained menu items and suggested appropriate options for food allergy concerns

Youth Sports Coach

PRYMCA
08.2016 - 06.2019
  • Supervised practices and contests, prioritizing safety for participants.
  • Fostered a positive team environment with consistent communication and motivational tactics.
  • Developed players'' skills through personalized training sessions for improved game results.
  • Enhanced team performance by implementing effective coaching strategies and techniques.
  • Helped run and coordinate youth sports programs such as soccer, flag football, basketball, and baseball
  • Established strong relationships with parents and guardians to encourage their involvement in the program''s success.

Education

MBA -

University of Maine
Orono, ME
05.2025

BBA - Marketing

University of Maine
Orono, ME
05-2025

Skills

  • Communication and public speaking
  • Organization
  • Excellent attention to details
  • Committed team member collaborator
  • Time management
  • Ability to multitask in a sufficient fashion
  • Creativity
  • Hardworking to go above and beyond

Certification

Excel Certified

Timeline

Bartender

Ohop
08.2024 - Current

Server

Masons Brewing Company
05.2022 - 08.2024

Server

Sea dog Brewing Company
04.2020 - 11.2022

Youth Sports Coach

PRYMCA
08.2016 - 06.2019

MBA -

University of Maine

BBA - Marketing

University of Maine

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Olivia Wesley