Olivia Slouka
Lenoir City,TN
Summary
Results-driven supervisor with expertise in employee mentorship and critical thinking. Successfully improved task assignment processes and performance metrics, fostering a collaborative environment that drives team success and operational excellence.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Supervisor
Amazon Fulfillment Center
05.2023 - Current
- Supervised daily operations, focusing on compliance with safety regulations and delivery of high-quality service.
- Guided new team members through fulfillment processes and best practices to ensure operational efficiency and consistency.
- Analyzed and improved task assignment processes to maximize workflow efficiencies among team members.
- Monitored and refined inventory processes to ensure precision and reduce discrepancies.
- Tracked and assessed performance metrics, offering insights to drive team productivity improvements.
- Supervised daily operations, facilitating seamless workflow and adherence to task schedules.
- Optimized team performance by developing efficient workflows and articulating clear expectations to ensure alignment and accountability among staff members.
- Mediated disputes among team members effectively, ensuring a supportive environment that enhances overall productivity.
- Promoted cross-functional teamwork by engaging with various departments to support the attainment of organizational objectives.
- Provided strategic mentorship to junior staff, enhancing their career trajectories with insights gained from extensive field experience.
- Analyzed staff performance through evaluations, identifying developmental needs and crafting tailored professional development strategies.
- Conducted regular assessments and updates of safety protocols to minimize workplace accidents and uphold industry compliance.
- Developed and launched comprehensive rewards and recognition initiative aimed at fostering a positive workplace culture.
- Monitored and enforced compliance with industry regulations and company policies, ensuring operational safety and legal integrity.
- Conducted regular safety audits and training sessions to maintain optimal safety conditions for employees and visitors.
- Analyzed employee performance metrics and communicated targeted feedback to support skill improvement initiatives.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Implemented strategic goals for staff to promote engagement and contribute to overall business achievements.
- Oversaw daily operations ensuring compliance with safety standards and service quality.
- Trained and mentored new team members on fulfillment processes and best practices.
Logistics Associate
Target Distribution Center
01.2021 - 05.2023
- Streamlined logistics processes for inbound and outbound shipments, ensuring punctual deliveries and efficient inventory control.
- Implemented and maintained warehouse management systems for accurate inventory tracking and effective storage optimization.
- Developed and implemented training programs for new associates, focusing on safety protocols and proper equipment handling techniques.
- Analyzed existing processes and established improved picking and packing techniques to expedite order processing timelines.
- Coordinated efforts with cross-functional teams to swiftly resolve supply chain issues and enhance overall efficiency.
- Analyzed existing workflow processes and developed best practices to drive improvements in operational efficiency.
- Streamlined order processing and fulfillment to maintain high levels of customer satisfaction.
- Coordinated activities related to receiving, stocking, and distributing merchandise to ensure optimal product availability.
- Executed material handling tasks by driving forklifts and pallet jacks to ensure timely delivery of supplies.
- Achieved streamlined packaging processes through effective operation of box cutters, shrink-wrap guns, and electric pallet jacks.
- Coordinated movement of large shipments through restricted areas and bustling facilities, optimizing workflow and minimizing delays.
- Monitored equipment functionality and enforced standard safety measures during operation.
- Coordinated inbound and outbound logistics to ensure timely deliveries and inventory management.
- Operated warehouse management systems to track inventory levels and optimize storage solutions.
Cosmetologist
Sole Proprietorship
10.2012 - 01.2021
- Developed and delivered comprehensive training programs for junior staff, focusing on cosmetology techniques and customer service protocols.
- Implemented streamlined appointment systems to improve overall client experience and reduce delays.
- Analyzed inventory levels consistently to maintain stock of critical products and tools for seamless operations.
- Developed and maintained strong client relationships by executing follow-up communications and managing loyalty program activities.
- Executed comprehensive sanitation procedures to maintain a clean and hygienic workspace, fostering a safe environment for all personnel.
- Achieved seamless appointment scheduling to enhance client satisfaction. Improved client communication through effective phone management. Elevated client experience by providing a warm welcome. Streamlined payment processing for efficiency. Created comprehensive client service tickets to support issue resolution.
- Orchestrated appointment schedules and managed diverse client needs to optimize service delivery.
- Facilitated efficient reception services by handling phone inquiries, coordinating appointment bookings, and ensuring timely payment processing for services rendered.
- Implemented rigorous cleaning standards for tools and shared spaces to uphold health and safety in the workplace.
- Attended workshops, trade shows, and continuing education courses to remain informed about evolving industry trends and best practices.
- Facilitated knowledge transfer to junior cosmetologists, reinforcing industry standards and maintaining quality consistency.
- Implemented insights from client surveys to refine service delivery and target specific areas for improvement.
- Implemented training initiatives that fostered a learning environment, resulting in improved service delivery and client experiences.
- Conducted regular assessments of health and safety practices to ensure compliance and maintain the salon's esteemed reputation among clients.
Education
Bachelor of Arts - Industrial Psychology
Southern New Hampshire University
Hooksett, NH01-2029
Graduate Certificate - Cosmetology
East Tennessee School of Cosmetology
Athens, TN10-2012
Skills
- Mentorship development
- Achievement focused
- Strong attention to detail
- Critical thinking for problem-solving, and strategic decision- making
- Organizational strategy development
- Data-driven decision making and data interpretation
- Operations management
- Standards enforcement
- Proficient in conflict management
- Familiarity with software tools
- Hazard identification expertise
- Team-oriented approach
- Proficient in handling multiple tasks
- Organizational time strategies
- Experienced in software tools
- Attentive listening
Accomplishments
- Supervised over a hundred staff members.
- Used Microsoft Excel to develop tracking spreadsheets.
- Achieved 6% improvement with productivity while enforcing standard procedure.
Certification
- Heavy Equipment Operator, Amazon Fulfillment Center, Target Distribution-2020-2025
- Hazmat Specialist Training - Amazon Fulfillment Center, Target Distribution-2020-2026
Languages
English
Native or Bilingual
Timeline
Supervisor
Amazon Fulfillment Center
05.2023 - Current
Logistics Associate
Target Distribution Center
01.2021 - 05.2023
Cosmetologist
Sole Proprietorship
10.2012 - 01.2021
Bachelor of Arts - Industrial Psychology
Southern New Hampshire University
Graduate Certificate - Cosmetology
East Tennessee School of Cosmetology