Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Whittingham

Summary

Helpful Patient Transporter with hands-on experience escorting patients throughout medical facilities. Patient-oriented and compassionate with strong attention to patient safety and care. Excellent bedside manner and outstanding verbal and written communication skills.

Overview

4
4
years of professional experience

Work History

Transporter

Mercy South Hospital
04.2023 - 09.2023
  • Warmly greeted patients and visitors and made each feel welcome.
  • Operated [Type] of vehicle and carefully followed all safety protocols and procedures.
  • Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
  • Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
  • Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
  • Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
  • Helped other staff with patient transfers by moving patients between departments.
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Responded to emergency situations to help with lifting and transporting patients.
  • Cleaned, sanitized and moved hospital equipment.
  • Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.

Customer Service Agent

St. Louis International Airport
02.2022 - 02.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • I weighed their luggage
  • Communicated with clients regarding account services, statements, and balances.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Tracked customer service cases and updated service software with customer information.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Janitor

The Clean Tech Company
03.2021 - 04.2021
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.

Warehouse Worker

SMX Staffing Management
08.2019 - 02.2020

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  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Completed cycle counts and monthly inventory.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Helped train new employees in safe practices and warehouse procedures.

Education

High School Diploma -

Parkway Central Highschool
369 N Woods Mill Rd Chesterfield Mo 63017
04.2018

Skills

  • Patient Safety
  • Regulatory Compliance
  • Customer Service
  • Problem Resolution
  • Patient Communication
  • Emotional Support

Timeline

Transporter

Mercy South Hospital
04.2023 - 09.2023

Customer Service Agent

St. Louis International Airport
02.2022 - 02.2023

Janitor

The Clean Tech Company
03.2021 - 04.2021

Warehouse Worker

SMX Staffing Management
08.2019 - 02.2020

High School Diploma -

Parkway Central Highschool
Olivia Whittingham