Olivia Wiggins
International Logistics and Operations Coordinator
Las Vegas,United States
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Overview
11
11
years of professional experience
Work History
International Logistics and Operations Coordinator
International SOS
12.2021 - Current
Logistically organizing international and domestic repatriations and evacuations. Liaising between patients and providers, while also updating stakeholders. Supporting and assisting members with various healthcare and security operations such as: appointment booking, seeking treatment authorization, or reviewing policy claims. Collaborating with a team of doctors, nurses, security and operations experts in a fast-paced environment. Utilizing high expertise in using MS Office Suite, including MS Teams; Salesforce.
Brand Ambassador, Digital Marketing
The Concept Collection
11.2013 - Current
LOCATIONS, REMOTE
Increasing brand awareness by being an ambassador and developing consumer engagement/retention. Traveling
and promoting various campaigns in various locations throughout the country. Website development,
social media marketing, digital content creation.
Debt & Asset Recovery Specialist
ParFunding
06.2019 - 08.2020
Offering debt recovery solutions to business merchants. Maintaining contact with delinquent clients
regarding their merchant advances (via phone, mail, and email) in order to establish positive
account status; Using necessary action to assist in bringing accounts current via receivables and
other collateral properties (ie: filing liens for garnishment). Continuously updating systems and
servers for company wide access regarding daily/weekly payments and outstanding balances (via
excel).
Executive Lead Concierge
Concierge Connect
06.2019 - 11.2019
Overseeing the concierge team's success, while acting as a liaison between the property management
and residents of the building. Creating and implementing employee scheduling and handbook/SOP
revision. Managing overall upkeep of the building amenities (pool, gym, lounge, etc). Packages/mail
processing.
Concierge
Borgata Hotel, Casino & Spa
02.2017 - 11.2018
Be and stay knowledgeable on all dining and entertainment venues in the area including but not
limited to: restaurants, golf courses, spas, nightclubs and tours in order to personalize
recommendations for guests. Assist executive casino hosts and butlers with VIP clients (planning and
creating itineraries, arranging/ordering special amenities). Maintaining communication through
email, telephone and during face to face interactions to ensure overall guest satisfaction and
retention.
VIP Front Desk Associate
Caesars Casino & Hotel
01.2016 - 07.2016
Responsible for the checking in/out of guests. Registration of guests, assignment of rooms, issuance
of keys and operation of computerized front desk systems. CMS. Attending VIP guest inquiries
pertaining to hotel services, specialized member offers.
Wireless Mobility Specialist
AT&T
10.2014 - 12.2015
Utilizing savvy sales techniques to build customer relationships and enhance the customer buying and
service experience. Assisting with billing and payments, plan changes and device upgrades. Offering
solutions and resolving technical issues, while transitioning each opportunity to a sale or
introduction to new/updated products; Exceeding daily and monthly sales goals.
Assistant Office Manager
Massage Envy
07.2013 - 08.2014
Assistant to manager of clinic; operationally in all aspects of clinic management, including
accounts payable. Mentor and coach of the front desk team. Educating new guests on Wellness Program
to convert sales into monthly memberships. Processing delinquent memberships and accounts.
Guest Experience Lead
REVEL (Now Ocean Resort)
03.2012 - 08.2014
Be proficient in describing and selling all spa therapies, mind/body classes, boutique products.
Maintaining knowledge of and contributing to daily sales goals. Scheduling spa therapies and class
appointments using Spa Booker software. Training and mentoring newly onboarded staff. Monitor class
wait lists, optimize spa booking availability, adhere to booking procedures, and follow standard
operating procedures.
Education
Bachelor of Arts - Mass Communications
Norfolk State University
Norfolk, VA05.2015
Skills
- Microsoft Office
- Communications
- Marketing Campaign Management
- B2B
- Client Relations
- Hospitality Management
- Logistics
- Project Management
- Risk Management
- Typing Speed
- Document Generation
- Items Inspection
- Carrier Negotiations
- Systems Evaluation
- Team Goals
- Sales and Marketing Collaboration
- Company Procedure Adherence
- Spreadsheet Tracking
- Project Assignments
- Workload Delegation
- Coordinate Transportation
- Safety Regulations Implementation
- Computerized Time Management Systems
- Development Management
- Performance Maximization
- Process Optimization
- Analytical Thinking
- Incoming Shipments Review
- Outgoing Shipments Oversight
- Training and Leadership
- Business Intelligence Gathering
- Logistics Understanding
- Punctual and Dependable
- Transportation Planning
- Motivational Leadership
Languages
- English
Timeline
International Logistics and Operations Coordinator
International SOS
12.2021 - Current
Debt & Asset Recovery Specialist
ParFunding
06.2019 - 08.2020
Executive Lead Concierge
Concierge Connect
06.2019 - 11.2019
Concierge
Borgata Hotel, Casino & Spa
02.2017 - 11.2018
VIP Front Desk Associate
Caesars Casino & Hotel
01.2016 - 07.2016
Wireless Mobility Specialist
AT&T
10.2014 - 12.2015
Brand Ambassador, Digital Marketing
The Concept Collection
11.2013 - Current
Assistant Office Manager
Massage Envy
07.2013 - 08.2014
Guest Experience Lead
REVEL (Now Ocean Resort)
03.2012 - 08.2014
Bachelor of Arts - Mass Communications
Norfolk State University
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