Olivia Wilbanks

JONESBORO,AR

Summary

Working with individuals and extensive knowledge of mental illness. Well-versed in all aspects of patient care, with a track record of success in responding quickly to emergency situations. Highly organized and a skilled communicator with patients, families, and healthcare professionals. Problem-solver with experience in customer service.

Overview

years of professional experience

Work History

Administrative Assistant

1st Choice Home Care

Trumann, AR

07.2022 - Current

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Managed Access databases converting complex data into easy-to-interpret data.
Coached new employees on administrative procedures, company policies and performance standards.
Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
Verified system information for accuracy and integrity and filled in gaps by conducting research and reaching out to customers or internal personnel.

MENTAL HEALTH TECHNICIAN

ST BERNARDS MEDICAL CENTER

JONESBORO, AR

11.2020 - 04.2022

Assisted elderly patients with meals, activities of daily living, bathing, and facility transfers to promote security and patient well-being
Observed the behaviors and mental status of the patients and alerted the RN to any unusual or potentially dangerous events, as well as managing patient behavior.
Communicated throughout hospital by answering phones and call lights
Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
Applied de-escalation and limit-setting techniques to promote patient cooperation.
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.

CASHIER

TOWN & COUNTRY SUPERMARKET

SALEM, AR

06.2018 - 02.2019

Kept checkout areas clean and orderly, as well as performed other cleaning tasks such as mopping and emptying trash
Credit cards, checks, gift cards, and coupons were all processed by me
Helped customers by answering their questions and completing their requests
Provided customer service by scanning and bagging groceries quickly and courteously.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Operated cash register to record transactions accurately and efficiently.

Education

BIOLOGY PRE - MINOR IN PSYCHOLOGY — SOME COLLEGE

ARKANSAS STATE UNIVERSITY, Jonesboro, AR

12.2020

Plan to continue education in Psychology

Skills

One-on-one Instruction
Professional bedside manner
Behavioral health patient care
Heavy lifting
Order taking

Able to explain and communicate things clearly
Documentation skills
Computers and Technology
Multitasking and Time Management

Timeline

Administrative Assistant - 1st Choice Home Care

07.2022 - Current

MENTAL HEALTH TECHNICIAN - ST BERNARDS MEDICAL CENTER

11.2020 - 04.2022

CASHIER - TOWN & COUNTRY SUPERMARKET