Olivia Willcoxon
Sales Associate
Jenks,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
3
3
years of professional experience
Work History
Brewista
7 Brew Coffee
Jenks
01.2025 - 06.2025
- Washing dishes
- Taking orders in lane one or two outside interaction personally and intentionally with each customer
- Made drink orders quickly and efficiently
- Did stock and cleaning tasks
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Les Parfums specialties
05.2025 - Current
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy and customer satisfaction.
- Maintained knowledge of current promotions, providing information to customers effectively.
- Organized merchandise displays, improving store aesthetics and product visibility.
- Handled customer inquiries and resolved issues promptly, fostering positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Pharmacy Clerk
Reasors
Jenks
04.2024 - 01.2025
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Built and maintained productive relationships with employees.
- Greeted customers to determine wants or needs.
- Scanned items and checked pricing on cash register for accuracy.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Responded to customer issues to provide immediate resolution and improve retention.
- Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
- Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
- Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
- Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
- Prepared and delivered medication to patients in a timely manner.
- Facilitated communication between patients, pharmacists, and healthcare providers.
- Processed prescriptions accurately and efficiently, minimizing wait times for customers.
- Prepared medication labels with item name and quantity.
- Provided guidance to customers on over-the-counter medications and healthcare supplies.
- Participated in continuing education programs to stay informed on pharmacy practices and product knowledge.
Team Member
Taco Bell
Glenpool
05.2023 - 08.2023
- Assisted customers with product selection and ordering process.
- Received, processed, and stocked merchandise in accordance with store policies.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Operated cash registers to process payments from customers.
- Provided customer service support to ensure satisfaction.
- Monitored expiration dates on food items for freshness assurance.
- Served meals to customers in a friendly and courteous manner.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Utilized point-of-sale systems for taking orders from customers.
- Greeted customers upon arrival in the dining area.
- Assisted in the preparation of food items according to recipes and instructions.
- Followed established cash handling procedures when collecting payment from customers.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Operated dishwashing machines safely and efficiently.
- Performed variety of duties related to food service.
Education
High School Diploma -
Victory Christian School
05-2025
Bachelors - Psychology
Oral Roberts University
Tulsa, OK 08.2025 - Current
Skills
- Customer service
- Time management
- Data entry
- Point-of-sale systems
- Team collaboration
- Problem solving
- Effective communication
- Social perceptiveness
- Customer relations
- Communication
- Brewing methods
- Cleanliness standards
- Order taking
- Menu and product recommendations
- Quality assurance
- Grinding techniques
- Food safety oversight
- Workplace safety
- Product upselling
- Espresso preparation
- Drink customization
- Beverage preparation
- Quality standards
- Decision-making
- Safe food handling
- Active listener
- Cash handling
- Multitasking and organization
- Quality control
- Physical stamina
- Calm demeanor
- Espresso machine operation
- Hospitality and accommodation
- Retail management
- Exceptional customer service
- Tea expertise
- Opening and closing coordination
- Excellent memory
- Basic math
- Ordering procedures
- Coffee expertise
- Professional demeanor
- Ingredient restocking
- Team player
- Medical terminology
- Adaptability
- Critical thinking
- Self motivation
- Over-The-Counter Medication Knowledge
- Cash register operation
- Prioritizing tasks
- Multitasking
- Detail orientation
- Interpersonal skills
- Active listening
- Managing customer complaints
- Analytical thinking
- Insurance verification
- Data entry proficiency
- Listening skills
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Customer service
- Relationship building
- Outgoing personality
- Teamwork and collaboration
- Flexible schedule
- Money handling
- Verbal/written communication
- Conflict resolution
- Store opening and closing
- Sales expertise
- Sales strategies
- POS system operation
- Meeting deadlines
- Upselling
- Product sales
- Retail store operations
- Adapt to diverse groups
- Cleaning techniques
- Guest relations
- Sales training
- Payment processing
- Strategic planning
- Sales development
- Merchandise display
- Product recommendations
- Display setup
- Point of sale operation
- Negotiation tactics
- Persuasion techniques
- Sales trends
- Service oriented
- Positive and professional
- Customer service
- Written and oral communication skills
- Reading comprehension skills
- Task prioritization
- Customer engagement
- Verbal and written communication
- Friendly and outgoing
- Contract preparation
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Bachelors - Psychology
Oral Roberts University
08.2025 - Current
Sales Associate
Les Parfums specialties
05.2025 - Current
Brewista
7 Brew Coffee
01.2025 - 06.2025
Pharmacy Clerk
Reasors
04.2024 - 01.2025
Team Member
Taco Bell
05.2023 - 08.2023
High School Diploma -
Victory Christian School