Olivia Williams
Palatka,FL
Summary
Organized and dedicated to delivering administrative excellence with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Sales Manager
Artsy Abode
04.2014 - 05.2015
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
Sales Associate
Walgreens
01.2013 - 12.2013
- Generated new sales leads to achieve and exceed monthly sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Sales Manager
Spencers Int. Group
08.2012 - 12.2012
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Leasing Agent
Paradigm Management Group
01.2010 - 01.2012
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Communicated effectively with owners, residents, and on-site associates.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
UPS Store Associate
The UPS Store Inc.
07.2009 - 01.2010
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate of Arts -
Santa Fe College
Gainesville, FLHigh School Diploma -
Ridgeview High School
Orange Park, FL05.2009
Skills
- Lead Identification and Generation
- Rapport and relationship building
- Performance Management
- Staff Management
- Sales operation
- Verbal and written communication
- Resolution-oriented
- Customer Service
Timeline
Sales Manager
Artsy Abode
04.2014 - 05.2015
Sales Associate
Walgreens
01.2013 - 12.2013
Sales Manager
Spencers Int. Group
08.2012 - 12.2012
Leasing Agent
Paradigm Management Group
01.2010 - 01.2012
UPS Store Associate
The UPS Store Inc.
07.2009 - 01.2010
Associate of Arts -
Santa Fe College
High School Diploma -
Ridgeview High School
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