OLIVIA WILLIAMS-GALLOWAY

Core responsibilities include inbound and outbound document preparation including, tracking, prepping and reviewing of document packages. Additional responsibilities include processing scanner operations, filing, matching related documents with checks, while meeting requirements for productivity and accuracy. Conducts research of data. Leverages all available resources, such as existing databases, third party sources and / or public information on the internet.

Improved customer satisfaction by effectively addressing queries and resolving issues in a timely manner.

Extracts and enters appropriate data onto application, other form, or database. Perform clerical duties, such as maintaining simple to complex files, searching, and investigating information contained in files, processing departmental documents requiring knowledge of functional operations and entering report results into tracking system. Notarize in- house Lien Release documents

Assisting taxpayers by providing information and resolving inquiries related to tax matters. Provides administrative and technical assistance to individuals and businesses primarily over the phone. Releasing tax refunds, answering notice inquiries, making account adjustments and reconciling payments.

Handling mailroom all incoming mail sorted and scanned. Batching, opening envelopes, remove applications, checks and other documents. Validation information with some decision making. Using RF can gun and cleaning the machines in preparation for scanning. Provided outstanding customer service by promptly addressing inquiries and resolving issues.

Consistently exceeded performance expectations with a focus on delivering top-notch results. Increased productivity by effectively managing workload and prioritizing tasks. Prepared, boxed, and staged outgoing shipments. Entered data into computer tracking system and filed paperwork according to procedures. Maintained organized work area by cleaning and removing hazards.

Follow defined Census program information, processes and procedures. Handles inbound and outbound contacts in a courteous, timely and professional manner. Adhere to Census approved scripts in conducting interviews and completing forms. Use frequently asked questions(FAQ) to look up and provide information to inquires. Adhere to the Title 13 requirements for maintaining the confidentiality of all Census data.

Ensured data input of borrowers was accurate EFT information for check disbursements and maintained privacy with the borrower's voided check. Reviewed collateral documents to ensure all requested documents were received from the borrower and documented in DCMS. Ensured loans were sent out accurately from the collateral and loan modification departments. Prepared and proofed legal documents containing sensitive and confidential information for personal identifiable information. Order checks in the direction of the case managers. Scans and checks and EFT forms. Disbursements schedules and to process stop payment orders. Reviews file comments and conditions, tracks, and transfers fully disbursed loans to servicing centers utilizing a database reporting system. Perform other duties as assigned.

Maintaining and updating records. Counting materials, merchandise or supplies in stock. Reporting discrepancies between physical counts and computer records. Distributing and stocking merchandise. Receive and inventory stock. and other various tasks as assigned. Answer their questions about the products and recommend the right product.

Supported store operations by performing opening/closing procedures efficiently and assisting with administrative tasks as needed.

Utilized point-of-sale systems proficiently, ensuring accurate transactions and expedited checkouts for customers. Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct. Met customer needs through polite, friendly and attentive service. Counted cash drawers before and after shifts to verify accuracy and report discrepancies.