Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Williams

Grand Rapids,MI

Summary

Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner.

Overview

3
3
years of professional experience

Work History

Safety Administrator

BH 92 Trucking INC
Grand Rapids, MI
10.2023 - Current
  • Conducted safety training for new employees and existing staff to ensure compliance with safety regulations.
  • Developed and implemented safety policies, procedures, and practices to reduce the risk of injuries in the workplace.
  • Investigated accidents and incidents to determine root causes and develop corrective action plans.
  • Monitored employee adherence to established safety protocols.
  • Developed and implemented recruiting strategies to attract qualified candidates.
  • Conducted interviews and assessed applicants' qualifications, skills, experience, and fit for positions.
  • Drafted job descriptions, postings, and advertisements for open positions.
  • Evaluated applicant resumes against job requirements to determine which applicants should be contacted for interviews.
  • Facilitated the onboarding process by providing new hire orientation sessions.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Administrator

Padnos Central Michigan
Grand Rapids, Michigan
01.2023 - 06.2023
  • Answered telephones to take messages or redirect calls to appropriate colleagues.
  • Checked office stock to determine supply levels and maintain inventory.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Security Supervisor/Officer

Securitas
Grand Rapids, MI
12.2021 - 10.2022
  • Monitor and patrol different client sites on various schedules
  • Help maintain a safe and secure environment by actively monitoring and patrolling the premise at various client sites
  • Preserve order while enforcing regulations and directives for client sites pertaining to personnel, visitors, and the area
  • Frequently we will provide customer service and information to a client’s employees and customers
  • Implement security policies among guards
  • Organize a workable schedule for the staff
  • Train new guards

Senior Technician

Valvoline Instant Oil
Jenison, MI
06.2021 - 11.2021
  • Work with a team to perform preventative maintenance on customer vehicles
  • Assist customers and explain the procedures we offer
  • Informed customers of maintenance requirements and sold services to clients.
  • Drained motor oil, changed oil filters and greased chassis fittings.
  • Communicated with customers regarding status of service work and estimated timeframe for completion.
  • Kept shop area neat and clean by removing debris and safely disposing of used oil.
  • Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.

General Manager

Tropical Smoothie Cafe
Grand Rapids
10.2020 - 11.2021
  • Deliver “Unparalleled Hospitality” to each customer that visits the cafe
  • Prepare food and smoothies according to specified recipes
  • Maintain Tropical Smoothie Cafe’s standards by making a consistent product
  • Use sanitation practices to handle and prepare food
  • Clean and organize the kitchen, workstations, dining room, restrooms, and any other areas in the cafe
  • Follows the steps to operate the register including taking customer orders, accurately handling cash, and being responsible for the drawer.

Education

Grand Rapids Community College
06.2023

Skills

  • Active listening
  • Communication
  • Customer service
  • Leadership
  • Screening Wands
  • High Level of Integrity
  • Crime Prevention
  • Electronic Surveillance
  • Conflict De-Escalation
  • First Aid and CPR Certified
  • Administrative Support
  • Relationship Development
  • Office Administration
  • Mail Handling
  • Reporting and Documentation
  • Team Collaboration

Timeline

Safety Administrator

BH 92 Trucking INC
10.2023 - Current

Administrator

Padnos Central Michigan
01.2023 - 06.2023

Security Supervisor/Officer

Securitas
12.2021 - 10.2022

Senior Technician

Valvoline Instant Oil
06.2021 - 11.2021

General Manager

Tropical Smoothie Cafe
10.2020 - 11.2021

Grand Rapids Community College

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