Olivia Williams
Louisville,KY
Summary
Adept in office administration and customer service. Excelled in data entry and client relations, significantly enhancing operational efficiency. Demonstrated leadership in supervising staff and implementing quality assurance measures. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Derby Decks
04.2024 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Tutor
Shannon Rothschild
09.2023 - Current
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Created a new curriculum, along with homework and tests.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Integrated cultural and historical context into language teaching, enhancing students' understanding and appreciation of subject.
- Conducted regular assessments to monitor student progress and adjust teaching methods accordingly.
Administrative Assistant
J. Alexander's Restaurant
08.2021 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to guest inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Key-hourly
J. Alexander's Restaurant
01.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Maintained accurate cash drawer.
Server
J. Alexander's Restaurant
08.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Host
J. Alexander's Restaurant
11.2017 - 08.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Seated patrons based on guest preferences and seating availability.
- Cross-trained to handle different restaurant roles, including bar, server and to-go stations.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Opened and closed seating sections according to volume of guests.
Cashier
J.J. Boudreaux
08.2016 - 12.2018
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Made snoballs and served them how customers asked.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Made and stored ice.
- Kept track of what needed to be ordered.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Arts - American Sign Language, Communication, And Society
University of Louisville
Louisville, KY12-2024
High School Diploma -
Louisville Male High School
Louisville, KY05-2017
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Time Management
- File Organization
- Microsoft Outlook
- Customer and client relations
- Critical Thinking
- Documentation and Recordkeeping
- Dedicated Team Player
- Scheduling and calendar management
- Social media knowledge
- Training and coaching
- Quality Assurance
- Supervising staff
Languages
American Sign Language
English
Native or Bilingual
Timeline
Administrative Assistant
Derby Decks
04.2024 - Current
Tutor
Shannon Rothschild
09.2023 - Current
Administrative Assistant
J. Alexander's Restaurant
08.2021 - Current
Key-hourly
J. Alexander's Restaurant
01.2021 - Current
Server
J. Alexander's Restaurant
08.2020 - 01.2021
Host
J. Alexander's Restaurant
11.2017 - 08.2020
Cashier
J.J. Boudreaux
08.2016 - 12.2018
Bachelor of Arts - American Sign Language, Communication, And Society
University of Louisville
High School Diploma -
Louisville Male High School
Similar Profiles
Mariel Christina BelisarioMariel Christina Belisario
Medical Receptionist at Derby Regional Hospital l Clarendon Street, Derby WA 6728Medical Receptionist at Derby Regional Hospital l Clarendon Street, Derby WA 6728
Asad RahmanAsad Rahman
Clinical Observer at Radbourne unit, Royal Derby Hospital, DerbyClinical Observer at Radbourne unit, Royal Derby Hospital, Derby
Shawn TerryShawn Terry
Carpenter Apprentice at DB`s Decks and Outdoor RenovationsCarpenter Apprentice at DB`s Decks and Outdoor Renovations