Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Williams

Providence,RI

Summary

Dynamic Project Manager with a proven track record at Commercial Solutions, excelling in team building and project management. Expertly implemented processes that ensured timely project delivery while maintaining quality standards. Recognized for exceptional analytical skills and crisis management, fostering a collaborative environment that enhances customer satisfaction and operational efficiency.

Overview

12
12
years of professional experience

Work History

Project Manager

Commercial Solutions
Smithfield, RI
01.2024 - 06.2025
  • Created and implemented processes to ensure successful completion of projects.
  • Managed multiple projects with competing deadlines simultaneously.
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Lead Call Representative

AAA
Providence, RI
05.2018 - 01.2024
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified the needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated proficiency in navigating multiple computer programs simultaneously during customer interactions.

Program Manager

BAMSI
Brockton, MA
05.2018 - 08.2023
  • Assisted with the development and implementation of service plans for residents.
  • Monitored resident activities to ensure compliance with program regulations.
  • Supervised staff members in the performance of their duties.
  • Organized and managed the day-to-day operations of the residential services department.

Weekend Supervisor

Judge Rotenberg Educational Center
Stoughton, MA
02.2015 - 09.2019
  • Oversaw training of staff in client care techniques and safety procedures.
  • Provided crisis intervention when needed.
  • Reviewed incident reports and took appropriate action when necessary.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.

Program Coordinator

Higher Ground International Ministries
Providence, RI
05.2013 - 03.2016
  • Drafted communications about upcoming events or changes in policy and procedures for internal distribution.
  • Maintained up-to-date records related to program activities.
  • Provided guidance and support to mentors and mentees in the program.
  • Assisted in recruiting potential mentors from diverse backgrounds.

Education

Bachelor of Science - Psychology

Rhode Island College
Providence, RI
05.2020

Skills

  • Team Building
  • Analytical and critical thinking
  • Crisis Management
  • Policy and Procedure Implementation
  • Exemplary communication skills
  • Staff supervision
  • Project management
  • Customer service
  • Group Home Oversight

Timeline

Project Manager

Commercial Solutions
01.2024 - 06.2025

Lead Call Representative

AAA
05.2018 - 01.2024

Program Manager

BAMSI
05.2018 - 08.2023

Weekend Supervisor

Judge Rotenberg Educational Center
02.2015 - 09.2019

Program Coordinator

Higher Ground International Ministries
05.2013 - 03.2016

Bachelor of Science - Psychology

Rhode Island College

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Olivia Williams