Olivia Williams
Powhatan,VA
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Experienced with social media strategy development, content creation, and analytics. Utilizes innovative approaches to improve online engagement and brand visibility. Track record of leveraging data-driven insights to optimize campaigns and achieve business goals.
Overview
6
6
years of professional experience
Work History
Social Media Manager
Once Upon a Child
03.2021 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Coordinated with marketing team to align social media strategy with overall marketing objectives.
- Analyzed competitor social media activities to identify opportunities for brand differentiation.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
Assistant Store Manager
Once Upon a Child
10.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
High School Diploma -
Matoaca High School
Chesterfield VA06-2023
No Degree - Dental Assisting
Chesterfield Technical Center
Chesterfield VA06-2023
Skills
- Social media management
- Photo and video editing
- Teamwork and collaboration
- Content creation
- Customer service
- Retail operations
- Inventory control
- Time management
- Team building and leadership
- Problem-solving skills
- Excellent people skills
Timeline
Social Media Manager
Once Upon a Child
03.2021 - Current
Assistant Store Manager
Once Upon a Child
10.2019 - Current
High School Diploma -
Matoaca High School
No Degree - Dental Assisting
Chesterfield Technical Center
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