Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Willis

565 Killingsworth, Rd Jesup

Summary

Dynamic and customer-focused professional with extensive experience in hospitality and retail, including roles at Hog N Bones and Captain Joe's Seafood. Proven ability in cash handling and relationship building, consistently enhancing customer satisfaction through effective multitasking and a commitment to cleanliness. Recognized for maintaining organized environments and delivering exceptional service.

Overview

4
4
years of professional experience

Work History

Cashier

Hog N Bones
10.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Restaurant Hostess

Altamaha Steak & Seafood
03.2022 - 07.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Cashier

Burger King
01.2024 - 04.2024
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Helper of Sub-contracted Construction Worker

3C Construction
04.2024 - 11.2024
  • Performed manual labor and random jobs to help teams accomplish goals.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
  • Operated various hand and power tools to complete general tasks.

Restaurant Hostess

Captain Joe's Seafood
12.2024 - Current
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Education

High School Diploma -

Coastal Plaines Charter High School
Jesup, GA
06-2025

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Cash handling
  • Personal presentation
  • Relationship building
  • Coordinating tasks
  • Table bussing
  • Payment processing
  • Supply restocking

Timeline

Restaurant Hostess

Captain Joe's Seafood
12.2024 - Current

Helper of Sub-contracted Construction Worker

3C Construction
04.2024 - 11.2024

Cashier

Burger King
01.2024 - 04.2024

Restaurant Hostess

Altamaha Steak & Seafood
03.2022 - 07.2022

Cashier

Hog N Bones
10.2021 - 01.2022

High School Diploma -

Coastal Plaines Charter High School

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Olivia Willis