Olivia Wilson
Wickliffe
Summary
Recent graduate with a strong academic foundation and a genuine passion for the healthcare industry. Eager to begin a professional career and bring a strong work ethic, adaptability, and enthusiasm to the team. Committed to continuous learning and growth, with a focus on supporting efficient healthcare operations and delivering quality service.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Cleveland Orthopedic and Spine Institute
08.2024 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
Waitress
Local Tavern
08.2021 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided structured training to new staff members, ensuring smooth onboarding and adherence to service standards.
Beverage Cart Attendant
Stonewater Country Club
05.2019 - 07.2021
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Provided personalized service to club members, remembering their preferences for future visits.
- Assisted in training new staff, sharing best practices and tips for excellent customer service.
- Kept accurate records of sales and inventory, contributing to efficient restocking and financial reporting.
Front Desk Clerk
Wilson's Auto Clinic
01.2017 - 01.2018
- Welcomed arrivals and managed sign-ins.
- Sorted mail, bills, receipts, and other important data.
- Handled deposits, fees, payments, and provided receipts.
- Answered incoming calls and addressed customer questions and concerns promptly.
Education
Bachelor of Science - Healthcare Management
Cleveland State University
Cleveland, OH05-2025
Associate of Arts -
Lakeland Community College
Kirtland, OH01.2022
High School Diploma -
Mentor Highschool
Mentor, OH06-2018
Skills
- Adaptability
- Collaboration and teamwork
- Time management
- Problem-solving
- EMR / EHR
- Medical Terminology
- HIPAA compliance
- Customer service
Timeline
Medical Receptionist
Cleveland Orthopedic and Spine Institute
08.2024 - Current
Waitress
Local Tavern
08.2021 - 07.2024
Beverage Cart Attendant
Stonewater Country Club
05.2019 - 07.2021
Front Desk Clerk
Wilson's Auto Clinic
01.2017 - 01.2018
Bachelor of Science - Healthcare Management
Cleveland State University
Associate of Arts -
Lakeland Community College
High School Diploma -
Mentor Highschool
Similar Profiles
Amber SzymanskiAmber Szymanski
Revenue Cycle Manager at Cleveland Orthopedic & Spine InstituteRevenue Cycle Manager at Cleveland Orthopedic & Spine Institute
Lindsay PringleLindsay Pringle
Practice Manager at Cleveland Clinic Mercy Orthopedics and Sports Medicine, Neurosurgery, Orthopedic Spine, and Multispecialty PracticePractice Manager at Cleveland Clinic Mercy Orthopedics and Sports Medicine, Neurosurgery, Orthopedic Spine, and Multispecialty Practice
Zhane SimsZhane Sims
Medical Assistant at UMC Orthopedic and Spine InstituteMedical Assistant at UMC Orthopedic and Spine Institute
ShyAnn SteigerwaldShyAnn Steigerwald
Customer Relation Manager-Insurance and Litigation at Leaf Home - LeafFilter Gutter ProtectionCustomer Relation Manager-Insurance and Litigation at Leaf Home - LeafFilter Gutter Protection
Nick VecchioneNick Vecchione
Packaging, Order Picking, Forklift Driver at Rexel USAPackaging, Order Picking, Forklift Driver at Rexel USA