Olivia Winterscheidt
Omaha,NE
Summary
Dependable server and team member successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Passionate about making connections with guests and coworkers.
Overview
6
6
years of professional experience
Work History
Server and To-Go Specialist
Olive Garden
04.2021 - Current
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Contributed to team success by completing jobs quickly and accurately.
Crew Member
Chipotle
08.2018 - 12.2019
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Monitored food quality and freshness throughout day.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Processed customer payments and balanced cash drawers.
Barista
Scooters
08.2017 - 07.2018
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Worked independently while keeping items stocked, sanitary, and organized.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Skills
- Food Preparation and Safety
- High-Volume Dining
- Hospitality Service Expertise
- Food Sales and Promotion
- Guest Satisfaction
- Table Monitoring and Turnover
Timeline
Server and To-Go Specialist
Olive Garden
04.2021 - Current
Crew Member
Chipotle
08.2018 - 12.2019
Barista
Scooters
08.2017 - 07.2018