Olivia Wise
Whitesburg,GA
Summary
Dynamic and results-driven professional with extensive experience in food service and retail management at Murphy USA. Proven expertise in meal preparation and staff training, enhancing customer engagement and operational efficiency. Recognized for implementing safety procedures and optimizing workflow, contributing to improved service quality and customer satisfaction.
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
4
4
years of professional experience
Work History
Crew Member
Wendys Old Fashion Hamburgers
09.2025 - Current
- Prepared food items following standardized recipes and safety guidelines.
- Operated kitchen equipment efficiently to ensure timely service delivery.
- Maintained cleanliness and organization of workstations to adhere to health standards.
- Assisted customers with orders and inquiries, enhancing overall dining experience.
- Collaborated with team members to optimize workflow during peak hours.
- Adhered to cash handling procedures during transactions for accuracy.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Shift Leader
Murphy USA
02.2025 - 04.2025
- Supervised daily operations, ensuring adherence to safety protocols and efficient workflow.
- Trained and mentored new team members on operational procedures and customer service standards.
- Managed inventory levels, monitoring stock and coordinating restocking efforts effectively.
- Resolved customer inquiries and complaints, enhancing overall satisfaction with service quality.
- Assisted in maintaining cleanliness and organization of the store environment for optimal customer experience.
- Implemented promotional displays, contributing to increased product visibility and sales opportunities.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
Prep Cook
Chicken Salad Chick
01.2025 - 02.2025
- Prepared ingredients according to standardized recipes and portion sizes.
- Operated kitchen equipment safely and efficiently, ensuring cleanliness and functionality.
- Assisted in daily inventory management, tracking ingredient usage and minimizing waste.
- Maintained organized workstation, adhering to food safety and sanitation standards.
- Collaborated with team members to ensure timely food preparation during peak hours.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
Assistant Store Manager
Murphy USA
01.2022 - 08.2022
- Assisted in daily operations, ensuring compliance with company policies and safety standards.
- Supported inventory management processes, maintaining stock accuracy and organization.
- Collaborated with team members to enhance customer service experiences and resolve issues effectively.
- Executed visual merchandising strategies, promoting product visibility and driving sales initiatives.
- Trained new employees on store procedures, fostering a knowledgeable work environment.
- Monitored cash handling processes, ensuring accuracy during transactions and deposits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
No Degree - Journalism
Georgia Highlands College
Rome, Georgia, GANo Degree - Accounting
South University Savannah
GA05-2028
Skills
- Meal preparation expertise
- Food preparation machinery operation
- Implementation of safety procedures
- Customer order management
- Staff training
- Customer engagement
- Effective team collaboration
- Cash management
Timeline
Crew Member
Wendys Old Fashion Hamburgers
09.2025 - Current
Shift Leader
Murphy USA
02.2025 - 04.2025
Prep Cook
Chicken Salad Chick
01.2025 - 02.2025
Assistant Store Manager
Murphy USA
01.2022 - 08.2022
No Degree - Journalism
Georgia Highlands College
No Degree - Accounting
South University Savannah